Job Title : Assistant Store Manager

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Assistant Store Manager supports the Store Manager by

achieving sales targets, ensuring operational excellence, and

fostering exceptional customer experiences through team leadership

and collaboration.

Key

Responsibilities

: Customer Focus

● Assist in fostering a customer-centric culture by ensuring

exceptional customer service.

● Exhibit emotional intelligence to build trust and rapport with

customers.

● Handling escalated customer queries, concerns, and feedback

with professionalism and empathy.

● Monitor adherence to company policies and guidelines by all

team members.

Sales Mastery

● Contribute to driving the store sales targets, including

category-wise goals.

● Assist in leveraging data insights to optimize inventory and

identify growth opportunities.

● Collaborate with the Store Manager and Visual Merchandising

(VM) team to maintain impactful in-store displays.

Leadership Excellence





● Support the Store Manager in motivating the team to achieve

high performance through coaching and recognition.

● Assist with resolving team conflicts and fostering a

collaborative work setting.

● Assist in conducting on-the-job training (OJT) and support

employee development through constructive feedback.

● Assist in employee schedules, provide feedback on

performance reviews.

Change Management

● Adapt quickly to new business strategies and processes,

ensuring smooth implementation within the team.

● Promote flexibility and enthusiasm for adopting new processes

and technologies.

Decision-Making

● Provide input and support for data-driven decisions that

enhance customer satisfaction and operational efficiency.

● Assist in analysing store performance metrics and

implementing improvements.

Store Operations Excellence

● Maintain outstanding store condition, ensuring it is clean,

organized, and visually appealing.

● Supervise d

📌 Assistant Store Manager (Bengaluru)
🏢 Kushals Retail
📍 Bengaluru