Designation - Head of Operations
Reports To - CEO
Location - Kolkata (HQ)

Experience - 10+ years

Role Summary

Duratuf ships electrical safety equipment to industries in 65+ countries from two entities — India and the UAE. The Operations Head owns the order from Purchase Order (PO) to proven delivery: on time, in full, at the right cost, across both entities. Today this function sits with the founding team; your mandate is to take it over completely within your first 60 days, so that every operations decision routes through your seat. This is a function-takeover role reporting directly to the CEO — you inherit a live multi-site operation, a team being built in parallel, and full accountability for the numbers.

Key Responsibilities

Order Fulfilment & Delivery
- Own blended Customer OTIF (On-Time In-Full) across the ex-Bhiwadi and ex-Dubai nodes — target ≥95%, with the baseline measured in your first month.
- Own outbound export dispatch end-to-end: Bill of Lading (BL), Certificate of Origin (COO), Letter of Credit / Telegraphic Transfer (LC/TT) documentation.





Import & International Sourcing
- Run inbound operations hands-on: Bill of Entry (BOE), customs clearance, Customs House Agent (CHA) coordination, inbound freight from overseas suppliers.
- Own supplier delivery performance and landed cost across international sourcing lanes.

Inventory & Working Capital
- Drive inventory turns to ≥5× while holding cash conversion cycle discipline — a joint accountability with Finance.

Quality & Compliance
- Sustain batch quality pass-rate ≥98% with zero certification lapses. Our products protect lives; certificates are non-negotiable.

Systems & Performance Management
- Install a leading + lagging KPI (Key Performance Indicator) pair for every operations sub-function and individual within 45 days — live, reviewed monthly, acted on.
- Run the function on dashboards and ERP/Zoho-class systems discipline, not on chasing.

People & Organisation
- Develop the Supply Chain Mana

📌 Head of Operations (Kolkata)
🏢 Duratuf Products
📍 Kolkata