• Minimum 1–2 years of experience in customer service, preferably in the travel industry.

• Passion for delivering exceptional customer service and creating positive travel experiences.

• Ability to adapt quickly and work efficiently in a fast-paced, dynamic workplace.

• Strong communication skills—both verbal and written—with a customer-focused approach.

• Basic problem-solving skills and a willingness to take initiative.

• Collaborative mindset with the ability to work well in a team environment.

• Comfortable working in rotational shifts and attending the office as required.

• Familiarity with MS Office tools (Word, Excel, Outlook) is essential.

• Experience with CRM systems or travel industry tools is a plus.

• Reliable, proactive, and open to learning and professional growth.

Requirements
▪Assist in day-to-day customer service operations to ensure timely and accurate support.

▪Respond promptly to customer inquiries via phone, email, or chat with professionalism.

▪Handle routine issues and escalate complex cases to senior team members when needed.





▪Coordinate with other departments to resolve customer concerns efficiently.

▪Maintain clear records of customer interactions and service issues using CRM tools.

▪Contribute to improving service processes by sharing insights and feedback.

▪Support team initiatives and participate in regular team meetings and trainings.

▪Demonstrate a positive and solution-oriented attitude in all customer interactions.

▪Uphold company standards and deliver service aligned with business values.

▪Take ownership of personal targets and contribute to team performance goals.

Benefits
- Mediclaim Policy – It is Processed 1 month from the date of Joining, with a coverage amount of ₹2 Lakhs. The policy does not include family members.
- Personal Accidental Insurance – Processed 1 month from the date of Joiningca
- Growth and internal job posting – Applicable after 18 months of Tenure in the organization

📌 Operations Executive (Pune)
🏢 Stuba
📍 Pune