Job Title

:

Store Manager

Department

:

Retail Stores

Reports To

:

Cluster Manager

Role Summary

:

The Store
Manager ensures business success by leading store operations, driving sales
performance, and delivering exceptional customer experiences through
operational expertise, customer-centric strategies and team leadership.

Key
Responsibilities

:

Customer Focus

● Provide exceptional customer service by going the extra
mile to ensure customer loyalty.

● Exhibit emotional intelligence to build trust and rapport
with customers.

● Handle customer queries, concerns, and feedback with
professionalism and empathy.

● Ensure all employees
adhere to the company’s policies and guidelines, fostering a customer-centric
culture.

Sales Mastery

● Drive sales to meet or exceed store sales targets,
including achieving category-wise targets.

● Leverage data insights to optimize inventory and identify
growth opportunities.

● Collaborate with the
Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership
Excellence





● Lead and motivate the store team to achieve high
performance through coaching, recognition, and accountability.

● Manage team dynamics, resolve conflicts, and foster a
collaborative work workplace.

● Focus on team development by conducting on-the-job
training (OJT) and providing constructive feedback.

● Manage employee
schedules, conduct performance reviews, and address hiring and training needs
to ensure optimal staffing.

Change Management

● Adapt to new business strategies and implement changes
effectively within the store environment.

● Encourage
flexibility among team members to embrace new processes and technologies.

Decision-Making

● Utilize data insights to make informed decisions that
enhance operational efficiency and customer satisfaction.

● Analyse store performance metrics to identify trends,
optimize operations, and implement performance improvements.

● Allocate resources
efficiently to optimize st

📌 Store Manager (Mumbai)
🏢 Kushals Retail
📍 Mumbai