What are we looking for?

We are looking for a highly skilled and experienced professional to join our Policy Servicing team as a Senior Associate. The ideal candidate will have a strong background in policy servicing, excellent analytical and problem-solving skills, and the ability to work in a fast-paced environment. The successful candidate will be responsible for providing exceptional service to our policyholders, ensuring timely and accurate processing of policy-related matters, and contributing to the growth and development of our Policy Servicing department.

The role requires a strong attention to detail, excellent communication skills, and the ability to work collaboratively with others.

What does the job entail?

- Provide exceptional policy servicing support to the team, ensuring timely and accurate processing of policy-related transactions.

- Develop and maintain a thorough understanding of policy products, services, and regulatory requirements.

- Collaborate with internal stakeholders to resolve policy-related queries and issues, providing effective solutions and escalations as needed.

- Analyze and interpret policy documents, identifying areas for improvement and implementing process enhancements.

- Develop and maintain accurate records of policy servicing activities, including documentation and reporting.





- Provide training and support to junior team members, promoting knowledge sharing and best practices.

- Identify and implement process improvements to increase efficiency and reduce errors.

- Develop and maintain relationships with internal stakeholders, including underwriters, claims teams, and other departments.

- Stay up-to-date with industry trends, regulatory changes, and company policies, applying this knowledge to improve policy servicing processes.

- Participate in quality assurance initiatives, identifying areas for improvement and contributing to process enhancements.

Work Experience

1 - 3 Years

Essential Qualification

Graduate

Preferred Skills

- Proficiency in policy servicing software and systems

- Excellent analytical and problem-solving skills

- Solid communication and interpersonal skills

- Ability to work in a team environment

- Proficiency in Microsoft Office, particularly Excel and Word

- Experience with data analysis and reporting

- Strong attention to detail and organizational skills

- Ability to meet deadlines and prioritize tasks

- Experience with policy documentation and compliance

- Familiarity with regulatory requirements and industry standards

📌 Senior Associate - Policy Servicing (Mumbai)
🏢 HDFC Life
📍 Mumbai