Senior Associate – Merchant Acquiring

Location: Remote – India

Duration: 12 Months

Experience: 3–5 Years

Domain: Banking / Cards / Merchant Acquiring

We are looking for a Senior Associate – Merchant Acquiring with strong knowledge and experience in merchant onboarding, cards, banking operations, documentation, compliance, MIS reporting, and stakeholder management. The candidate should have a clear understanding of policies and procedures related to onboarding of recent and existing merchants across both POS and E-commerce businesses .

Key Responsibilities

- Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses .
- Clear understanding of documentation requirements for various category of merchants based on the nature of business and also based on the business defined priority category.
- Ensure all documents ( merchant agreements, trade license, passport copies, ID documents, MOA, Board resolution etc ) required for onboarding are duly submitted as per the checklist.
- Ensure the documents are completed in all respects and rightly verified by the maker.
- Ensure system related and negative checks are correctly performed by the maker.
- Raise exceptions and seek Compliance approval wherever required.




- Monitor rejected applications and proactively work with business for rectification and resubmission .
- Track document deferral and ensure regularization within agreed timelines.
- Continuous training to front end on right document submissions to reduce rejects and referrals.
- Ensure that unit’s Standard Operating Procedures (SOPs) are updated and change documents are maintained and updated regularly.
- Maintaining of business MIs .
- To liaise with stakeholder units viz Sales, Product, FRMU and MSU teams .
- To keep apprised of policy changes .
- To train associates and business on policy changes and requirements .

Required Knowledge & Experience

- Knowledge of general banking with good experience in merchant onboarding procedures and the local policies .
- 3–5 years of cards domain/multi-discipline banking experience .
- Good communication skills ( both written & verbal ).
- Good analytical thinking/interpersonal skills .
- Strong knowledge on MS Office tools, MIS reporting and analysis .
- Hands-on experience in any card management system .

Key Skills Merchant Acquiring | Merchant Onboarding | POS | E-commerce | Cards Domain | Banking Operations | Merchant Documentation | Compliance | KYC | Policy & Procedures | Exception Management | Document Deferral | SOP Management | MIS Reporting & Analysis | MS Office | Stakeholder Management | Card Management Systems

📌 Senior Associate- Merchant Acquiring (India)
🏢 TriOptus
📍 India