Job Description:

Job Title: Manager / Senior Manager

Department: Information Technology

Reports to: Associate Vice President – IT

Experience: 15+

Required Qualification: BE/ BTECH/ MCA

Preferred Qualification: BE / BTECH / MCA

Skill, Knowledge & Trainings:
- Experienced in handling production support of mission critical applications, spanning Level 1 and Level 2 support
- Putting in place processes and tools for troubleshooting of application issues, performing Root Cause Analysis, tracking problem tickets for issue prevention
- Leadership, Team Building and Mentoring skills
- Should possesses valuable knowledge of Application Performance Monitoring (APM) tools like Elasticsearch or any other tools
- Good interpersonal, communication and drafting skills
- Knowledge of Client-Server architecture and architecture with middleware messaging technology i.e. TCP/IP, IBM MQ, Open MQ etc.
- Good understanding of Oracle (19C) and MS SQL database in writing queries, understanding PL/SQL, TSQL code and suggesting improvements

Core Competencies:

1.



Review and standardization of production support processes using industry standard approaches
2. Team building, mentoring, and knowledge and skills management for Application Production Support
3. Application Performance Monitoring: Uptime, Utilization, Transaction monitoring using Elasticsearch OR any customized tool
4. Technical skills: ASP .NET, C# / Java
5. Database: Oracle, MS SQL
6. OS: Windows 12 / 16, Red-hat Linux

Functional Competencies:

1. Certifications such as ITIL or Prince2 would be an added advantage
2. Work experience in the Banking / Treasury domain or in Stock / Commodity Exchanges
3. Prior experience in Technical Architecture would be an added advantage

Job Purpose:

To setup and manage the production support activities of software applications, including the transition of Production Support responsibilities to new team(s).

Area of Operations Key Responsibility
- Production Support Process Improvement To

📌 Application Production Support Manger(Mgr/Sr Mgr) ASP .NET, C# (Mumbai)
🏢 Talent Leads Consultants
📍 Mumbai