Responsibilities

Concur System Administration & Configuration

- Administer and maintain SAP Concur Travel, Expense, Request, and related modules.
- Configure and maintain expense types, forms, fields, workflows, approval hierarchies, audit rules, policies, exceptions, and system settings.
- Support ongoing system updates, releases, and configuration changes while ensuring alignment with business requirements.
- Manage user provisioning, role assignments, permissions, and organizational structure maintenance.
- Serve as a subject matter expert for Concur functionality, capabilities, and best practices.

Workflow Management & Business Process Optimization
- Design, maintain, and optimize approval workflows to improve user experience and operational efficiency.
- Evaluate existing processes and recommend configuration-based solutions to reduce manual effort and improve compliance.
- Partner with stakeholders to translate business requirements into scalable system solutions.
- Support policy implementation through system configuration and automated controls.

Reporting, Analytics & Data Management
- Develop, maintain, and enhance Concur reports, dashboards, and scheduled reporting packages.
- Analyze travel and expense data to identify trends, user behaviors, system issues, and improvement opportunities.
- Support ad hoc reporting requests from Finance, HR, Procurement, Internal Audit, and business leadership.
- Ensure reporting accuracy and consistency through data validation and ongoing maintenance.
- Leverage reporting and analytics tools, including Power BI and Excel, to deliver actionable insights.

Testing, Enhancements & Release Management
- Lead user acceptance testing (UAT), regression testing, and validation activities for system enhancements, upgrades, and configuration changes.
- Create and maintain test scripts, test scenarios, and supporting documentation.
- Coordinate with vendors, technology teams,



and business stakeholders during system implementations and enhancement projects.
- Identify, document, track, and resolve system defects and enhancement opportunities.
- Support deployment planning, change management activities, and post-implementation validation.

User Support & Vendor Coordination
- Serve as an escalation point for complex Concur system issues and functionality questions.
- Manage support tickets and coordinate resolution with SAP Concur, travel management companies (TMCs), card providers, and internal technology teams.
- Provide guidance and training to employees, approvers, and administrators on system functionality and best practices.
- Develop and maintain user guidance materials, knowledge articles, and training documentation.

Systems Documentation & Governance
- Maintain detailed documentation for system configurations, workflows, integrations, controls, and operating procedures.
- Establish and maintain governance processes for system changes, configuration management, and documentation standards.
- Ensure changes are properly documented, tested, approved, and communicated prior to deployment.
- Support internal control requirements related to system administration activities and platform governance.

Continuous Improvement & Automation
- Identify and implement automation opportunities within Concur and related reporting processes.
- Drive initiatives focused on simplification, standardization, and increased adoption of system capabilities.




- Evaluate recent platform features and functionality to improve user experience and operational effectiveness.
- Support strategic T&E; system projects, integrations, and transformation initiatives.

Qualifications
- Bachelor's Degree in Business Administration, Information Systems, Finance, Accounting, or related field with 2-5 years of experience in SAP Concur administration, business systems administration, Travel & Expense operations, or shared services.
- Hands-on experience administering SAP Concur, including configuration, workflow design, audit rules, forms, reporting, and user management.
- Strong understanding of Travel & Expense business processes and system controls.
- Experience gathering business requirements and translating them into system solutions.
- Experience supporting software implementations, enhancements, upgrades, and testing activities.
- Strong reporting and analytical skills with experience using Concur reporting tools, Power BI, Excel, or similar platforms.
- Experience creating test plans, executing UAT, documenting results, and managing issue resolution.
- Knowledge of system governance, change management, and configuration management practices.
- Strong problem-solving skills with ability to diagnose system issues and identify root causes.
- Excellent organizational skills with ability to manage multiple projects, priorities, and deadlines simultaneously.
- Strong communication skills with ability to work effectively across technical and non-technical stakeholder groups.
- Experience documenting business processes, system configurations, and standard operating procedures.
- Ability to work independently while collaborating within a global team environment.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience with Oracle Fusion, Power BI, integrations, automation tools, or related enterprise platforms preferred.

📌 Sap Concur Admin (Bengaluru)
🏢 Quess Corp
📍 Bengaluru