Salesforce Specialist – Agentforce & AI Solutions

Experience: 3+ Years

Location: Remote

Employment Type: Full-Time

Job Summary

We are looking for a hands-on Salesforce Specialist with strong experience in Salesforce Service Cloud, Agentforce, AI capabilities, Flow, Apex, and Lightning Web Components (LWC).

The ideal candidate will be responsible for the configuration, development, testing, and technical delivery of advanced customer support modernization solutions powered by Salesforce Agentforce and AI. The role involves translating technical design documents into scalable Salesforce solutions while ensuring platform performance, security, governance, and an optimized end-user experience.

Key Responsibilities

Agentforce & AI Implementation

- Configure and deploy Salesforce Agentforce features, autonomous agent actions, and Agent Assist capabilities.
- Implement AI-driven capabilities such as Next Best Action, Case Sentiment Analysis, intelligent Case Routing, and automated case summaries.
- Configure grounding mechanisms using relevant Knowledge, Case History, and Salesforce data.
- Support the implementation of AI-powered customer service and self-service workflows.

Salesforce Flow & Automation
- Design, build, test, and maintain complex multi-step Salesforce Flows.
- Develop customer intervention and self-service workflows, including:
- Background case creation
- Knowledge Base grounding
- Automated case closure
- Page abandonment triggers
- Case classification and routing
- Ensure automation follows Salesforce best practices and governor-limit considerations.

Prompt & Action Engineering
- Configure Prompt Builder, system instructions, prompt templates, and grounding data.
- Integrate prompts with custom Flows and Apex actions.
- Develop and configure custom Agentforce Actions to support business requirements.
- Optimize AI responses for accuracy, relevance, security, and business usability.





UI/UX Development
- Configure and enhance Salesforce user interfaces using Lightning App Builder.
- Develop and maintain Lightning Web Components (LWC) for agent productivity and customer-facing experiences.
- Support redesign and optimization of Case Detail Pages and Customer Case List Pages.

Security & Einstein Trust Layer
- Configure Salesforce security controls for AI-enabled solutions.
- Manage Profiles, Permission Sets, Sharing Rules, Object-Level Security, and Field-Level Security (FLS).
- Implement appropriate data access controls and masking requirements.
- Ensure AI solutions comply with Einstein Trust Layer security and data-governance principles.

Apex & Custom Development
- Develop and maintain Apex Classes, Triggers, Test Classes, and custom Apex Actions.
- Build custom LWC components and integrations as required.
- Ensure development follows Salesforce coding standards, scalability guidelines, and governor-limit best practices.

Deployment, Testing & Support
- Execute deployments across Salesforce environments using Salesforce CLI, Change Sets, or CI/CD pipelines.
- Perform unit testing, integration testing, troubleshooting, and defect resolution.
- Support setting management and technical due diligence.
- Maintain appropriate test coverage and ensure production readiness.

Collaboration & Technical Delivery
- Work closely with Solution Architects, Technical Leads, Project Managers, and client stakeholders.
- Translate technical designs and business requirements into working Salesforce solutions.




- Participate in solution reviews, demonstrations, technical discussions, and user-story refinement.
- Identify technical risks and recommend practical Salesforce-based solutions.

Required Skills & Experience
- 3–5 years of hands-on Salesforce Development and Administration experience.
- Strong experience with Salesforce Service Cloud and Case Management.
- Hands-on experience with Agentforce and Salesforce AI capabilities.
- Practical knowledge of Einstein Trust Layer and Prompt Builder.
- Strong expertise in Salesforce Flow, Apex, and Lightning Web Components (LWC).
- Experience with Knowledge, Case Management, Omnichannel Routing, Case Classification, and Lightning App Builder.
- Strong understanding of Salesforce security architecture, Permission Sets, Sharing Rules, FLS, and data access controls.
- Experience integrating AI capabilities with Flows, Apex Actions, Knowledge, and Case History.
- Hands-on experience with Salesforce deployment tools such as Salesforce CLI, Change Sets, or CI/CD pipelines.
- Strong understanding of Salesforce governor limits, testing, debugging, and deployment best practices.
- Excellent analytical, problem-solving, troubleshooting, and communication skills.

Preferred Certifications
- Salesforce Certified Administrator
- Salesforce Platform Developer I / II
- Salesforce Service Cloud Consultant
- Salesforce AI Specialist
- Salesforce Agentforce Specialist

Preferred Experience Candidates with experience in the following areas will be highly preferred:
- Production-level Agentforce implementations
- AI-powered customer service solutions
- Custom Prompt Builder implementations
- Multi-step customer self-service wizards
- Case Sentiment Analysis
- Intelligent Case Routing
- AI-grounded Knowledge and Case History solutions
- Custom Agentforce Actions using Apex and Flow

📌 Salesforce Specialist – Agentforce & AI Solutions (India)
🏢 MindBrain
📍 India