Location: On Site-Rajouri Garden
Employment Type: Full time
Industry: Healthtech
About the Role:
We are looking for a proactive, empathetic, and solution-oriented Sales operations- Customer Support Executive to join our growing team. In this role, you will be the first point of contact for our customers—helping them resolve issues, answering questions, and ensuring they have an exceptional experience with our products and services.
Key Responsibilities:
- Respond to customer inquiries via email, phone, chat in a timely and professional manner
- Identify customer needs and provide accurate, valid, and complete information
- Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution
- Maintain records of customer interactions and follow up to ensure resolution
- Collaborate with internal teams to escalate and solve more complex issues
- Stay updated on product knowledge and company policies
- Contribute to customer success initiatives and continuous improvement efforts
Qualifications
- Previous experience in customer service or a similar role (preferred but not required)
- Excellent communication and active-listening skills
- Strong problem-solving abilities and patience in challenging situations
- Ability to multitask, prioritize, and manage time effectively
- Comfortable using CRM systems, support tools, and technology
- A positive attitude and a passion for helping people
- What We Offer
- Market-competitive salary and performance-based incentives
- Training and professional development opportunities
- Friendly, supportive team environment
📌 Sales Operations Executive (Delhi)
🏢 RxMen
📍 Delhi