Role Objective

Serve as the operational backbone, partner support anchor, and data hub for a lean, high-performing luxury vertical. This role manages backend ERP operations and high-touch inbound partner queries, enabling Regional Heads to focus entirely on market engagement.

Core Responsibilities

1. Premium Partner Support

- Inbound Hub: Act as the primary desk contact for architects, interior designers, hoteliers, and luxury retailers.
- Issue Resolution: Resolve real-time partner queries regarding pricing, product specifications, POS materials, and tracking.
- Pipeline Admin: Maintain the sales funnel tracker and log all incoming partner inquiries accurately.

2. ERP & Data Management (System Expert)

- Order Lifecycle: Track and execute end-to-end sales order processing, including PI/PO creation, order tracking, and indent raising in the ERP.
- Partner Onboarding: Own partner code creation, system activation, and ORC tracking.
- Data Bank & MIS:



Maintain the verticals central data repository; generate real-time sales reports and executive MIS dashboards.

3. Cross-Functional Sales Support

- Sales Enablement: Offload all clerical and administrative workflows from Regional Heads.
- Calendar Management: Coordinate schedules, log meetings, and manage calendars for the leadership and regional teams.
- Internal Liaison: Coordinate with logistics, finance, and supply chain to resolve operational bottlenecks quickly.

Candidate Profile

- Education: Graduate required; Post-Graduate (MBA/PGDM) is a plus.
- Experience: 3-6 years in sales operations, commercial coordination, or luxury client relations.
- ERP & Excel Expert: Hands-on experience with ERP systems and advanced Excel/Google Sheets for complex data management.
- Bilingual Communicator: Flawless written and spoken English and Hindi, with the polished etiquette required for high-end B2B stakeholders.

📌 Sales Operations Specialist (Noida)
🏢 Sheela Group
📍 Noida