Job DescriptionLocation: Client Premise, Whitefield, Bangalore
NShift: Day Shift (Any 9-hour shift between 8:00 AM and 8:00 PM)
NWork Schedule: 6 Days Working | 1 Rotational Off
NTransportation: Not Provided
NMandatory Requirement Fluency in English & Hindi
NResponsibilities:
N
- n
- Handle inbound customer calls and manage service emails per defined SLAs N
- Accurately authenticatecustomers and record interactions in CRM N
- Resolve queries on accounts, cards, payments, digital banking;
escalate as per SOP N
- Meet AHT, First ContactResolution, NPS, Accuracy and Compliance targets N
- Follow schedule adherence and real-time instructions from RTA/WFM N
- Tag and update case dispositions;
maintain email templates and tone guidelines N
- Adhere to information security, data privacy and KYC guidelines N
- Participate in training, nesting, and periodic re-certifications N





nKnowledge/Experience:
N
- n
- Basic BFSI concepts: account types, card lifecycle, dispute/chargeback basics N
- Customer verification/KYC steps;
awareness of compliancedos & don'ts N
- Standard call/email handling SOPs;
complaint & escalation handling N

nTechnical Skills:
N
- n
- ACD/EPBX and softphone usage;
ticketing/CRM systems N
- MS Office (Outlook, Excel basics), email etiquette tools/templates N
- Typing speed 35+ wpm;
accuracy in data entry N

nCompetencies:
N
- n
- Explicit communication (English/Hindi);
vernacular advantage N
- Empathy, patience, problem solving N
- Attention to detail andprocess discipline N
- Resilience under volumespikes;
teamworkn

📌 Customer Service Representative (Karnataka)
🏢 Tata Consultancy Services
📍 Karnataka