Sales & Customer Support Executive – Industrial Products & Logistics

This is explicit enough for job apps and will attract people who understand that the job is both sales and office/customer handling.

Main responsibilities

1. Sales – DBR & Resistance Products

- Generate new customers for DBR, WWR, punched-grid resistors and resistance products.
- Contact industrial customers, OEMs, contractors, panel builders and maintenance departments.
- Handle enquiries received through phone, WhatsApp and email.
- Understand customer requirements such as resistance, wattage, voltage, current, duty cycle, dimensions and application.
- Prepare and send quotations.
- Follow up on quotations and convert enquiries into orders.
- Maintain regular follow-up with existing customers and develop repeat business.
- Maintain a database of customers, enquiries, quotations and orders.

2. Customer Queries & Complaints

- Handle customer calls, emails and WhatsApp enquiries.
- Coordinate technical queries with the production/technical team.
- Register and follow up on customer complaints.
- Coordinate replacement, repair, inspection or corrective action where required.
- Ensure customers receive timely updates until the issue is closed.

3. Logistics Business Development

- Generate new business for the company's logistics/transport services.
- Contact companies requiring regular transportation/logistics services.
- Generate leads and follow up with prospective customers.
- Prepare quotations and negotiate commercially within approved limits.
- Develop existing logistics customers for repeat business.

4. Invoicing & Documentation

- Prepare sales invoices.
- Prepare quotations, proforma invoices,



delivery documents and other basic commercial documents.
- Send invoices, quotations and documents to customers by email/WhatsApp.
- Maintain proper records of orders, invoices and dispatches.
- Coordinate with accounts for payment follow-up.

5. Dispatch & Logistics Coordination

- Coordinate with production regarding material readiness.
- Obtain dispatch instructions/clearance from customers.
- Coordinate with transporters and logistics partners.
- Share dispatch details, LR/transport documents and delivery updates with customers.
- Follow up until delivery is completed.

6. Payment Follow-up

- Follow up with customers for outstanding payments.
- Maintain an outstanding-payment list.
- Coordinate with accounts and management regarding overdue payments.

What I would put in the job listingJob Title Sales & Customer Support Executive – Industrial Products & Logistics

We are looking for a Sales & Customer Support Executive to join our team at Maharashtra Electronic Industries.

The candidate will be responsible for sales of industrial electrical resistance products such as DBRs, WWRs, punched-grid resistors and related products, along with customer support and business development for our logistics business.

The role involves B2B sales, customer handling, quotation preparation, follow-ups, invoicing,



email communication, complaint handling and coordination with production, accounts and logistics.

Key Responsibilities

- Generate new B2B sales leads and develop new customers.
- Sell DBRs, WWRs, resistance products and related industrial products.
- Handle customer enquiries through phone, email and WhatsApp.
- Prepare quotations and follow up until order closure.
- Handle customer complaints and coordinate their resolution.
- Prepare sales invoices and commercial documents.
- Send quotations, invoices and other documents to customers.
- Coordinate material dispatches and delivery.
- Follow up with customers for payments.
- Develop new customers for the company's logistics/transport business.
- Maintain customer, enquiry, quotation and sales records.
- Coordinate with production, accounts, dispatch and management.

Skills Required

- Good English communication – written and spoken.
- Good email drafting skills.
- Good telephone and customer-handling skills.
- Good follow-up and negotiation skills.
- Basic knowledge of MS Excel and MS Word.
- Experience with quotations and invoicing preferred.
- Sales experience in industrial/electrical products will be an advantage.
- Experience in logistics/transport sales will be an advantage.
- Should be proactive, organized and target-oriented.

Experience 2–5 years preferred

I would particularly look for someone who has worked in B2B industrial sales, rather than someone who has only done retail sales.

Job Type

Full-time | On-site

Location

Mumbai – Goregaon East

Pay: ₹10,018.23 - ₹33,542.57 per month

Work Location: In person

📌 Sales & Customer Support Executive – Industrial Products & Logistics (Mumbai)
🏢 Maharashtra Electronic Industries
📍 Mumbai