Role Summary The Customer Support Executive – Chat Support will be responsible for handling customer queries through online chat platforms, ensuring timely, accurate, and satisfactory resolution. The role requires excellent written communication skills, customer empathy, and a positive understanding of e-commerce processes related to fashion and imitation jewellery.
Handle customer interactions via chat support on website, marketplace, and social media platforms
Resolve customer queries related to orders, delivery status, returns, refunds, cancellations, product details, and offers
Provide accurate information regarding products, pricing, policies, and promotions
Coordinate with warehouse, logistics, and internal teams to resolve customer issues
Maintain high standards of customer satisfaction (CSAT) and response turnaround time
Document customer interactions and update cases in CRM systems
Follow defined SOPs, quality guidelines, and escalation processes
Identify recurring issues and share feedback for process improvement
📌 Sales Customer Support (Jaipur)
🏢 Voylla
📍 Jaipur