Position Summary

The Sales Coordinator will support the sales team in managing day-to-day sales activities, coordinating with customers and internal departments, maintaining sales records, preparing quotations and proposals, and ensuring timely follow-up on leads, orders, and customer requirements. The role requires robust coordination, communication, follow-up, documentation, and organizational skills, with a customer-focused approach.

Key Responsibilities

1. Sales Coordination & Support

- Provide day-to-day administrative and operational support to the sales team.
- Coordinate with sales executives, customers, and internal teams to ensure smooth execution of sales activities.
- Track customer requirements, enquiries, quotations, orders, and pending actions.
- Ensure timely follow-up with customers on open enquiries and proposals.

2. Lead & Enquiry Management

- Receive and record incoming customer enquiries and sales leads.
- Coordinate with the sales team for lead qualification and assignment.
- Maintain an updated database of prospects, customers, and sales opportunities.
- Follow up on leads and ensure timely updates in the CRM.

3. Quotation & Proposal Coordination

- Prepare quotations, commercial proposals, presentations, and other sales documents as required.
- Coordinate with Finance, Operations, Technical, and other departments for pricing and solution details.
- Ensure quotations and proposals are shared with customers within agreed timelines.
- Maintain records of submitted quotations and track their status.

4. Order & Sales Coordination

- Coordinate with internal teams for processing customer orders after confirmation.
- Follow up on documentation, purchase orders, contracts, and other required approvals.
- Monitor order status and keep the sales team/customer updated.
- Coordinate with Finance regarding invoicing and payment follow-ups where required.

5. Customer Communication





- Respond to customer queries professionally and coordinate with the relevant team for resolution.
- Maintain regular communication with customers regarding enquiries, quotations, orders, and service-related requirements.
- Ensure customer commitments are properly communicated and followed up internally.

6. CRM & MIS Reporting

- Maintain accurate and updated information in the CRM system.
- Track leads, opportunities, quotations, conversions, and pending follow-ups.
- Prepare daily/weekly/monthly sales reports and MIS as required.
- Support the sales team in maintaining pipeline and forecast information.

7. Internal Coordination

- Coordinate closely with Sales, Operations, Finance, Technical, Procurement, and Management teams.
- Ensure timely flow of information between customers and internal stakeholders.
- Escalate delays or customer issues to the concerned team/manager.

8. Customer Retention & Business Support

- Support the sales team in maintaining existing customer relationships.
- Track renewal opportunities and upcoming customer requirements.
- Assist in identifying opportunities for upselling and cross-selling.
- Maintain proper records of customer interactions and requirements.

Key Skills & Competencies

- Excellent communication and interpersonal skills.
- Strong coordination and follow-up skills.
- Good written and verbal English communication.
- Strong attention to detail and documentation skills.
- Ability to manage multiple enquiries and priorities simultaneously.
- Customer-oriented and responsive approach.
- Good analytical and problem-solving abilities.
- Proficiency in MS Excel, Word, PowerPoint and CRM tools.
- Good organizational and time-management skills.
- Ability to work effectively with cross-functional teams.

Qualification & Experience

- Graduate in Business Administration, Commerce, Marketing, or any relevant field.
- 2–5 years of experience in Sales Coordination, Sales Support, Business Development Support, or a similar role.
- Experience in B2B sales / telecom / technology / maritime / service industry will be an advantage.

📌 Sales Coordinator (Maharashtra)
🏢 Station Satcom
📍 Maharashtra