Role & responsibilities :-

Reservation Management

- Handle incoming booking enquiries through phone, email, WhatsApp, website, and other channels.

- Understand customer requirements including pickup/drop location, date, time, vehicle type, rental duration, and special requests.

- Check vehicle availability and provide suitable vehicle options and quotations.

- Create and update reservations accurately in the booking/CRM system.

- Send booking confirmations and communicate all relevant terms and conditions to customers.

- Handle booking modifications, cancellations, extensions, and rescheduling requests.

- Maintain accurate customer and booking records.

Customer Coordination

- Communicate professionally with customers throughout the booking process.

- Follow up on pending enquiries and convert enquiries into confirmed bookings.

- Provide customers with timely updates regarding vehicle, driver, pickup, and trip details.

- Handle customer complaints and coordinate with the concerned team for quick resolution.

- Maintain a high level of customer satisfaction and service quality.

📌 Reservation Executive (Delhi)
🏢 Wise Travel India
📍 Delhi