ABOUT THE ROLE

We are seeking an analytical and detail-oriented Research Analyst specialized in Quality Assurance and Client Reporting (PPT) to translate raw customer experience audits into polished executive presentations. This role is responsible for executing rigorous quality checks on completed datasets, running deep quantitative and qualitative analysis in MS Excel, and designing high-impact MS PowerPoint (PPT) reports that deliver clear, actionable strategic insights to client stakeholders.

KEY RESPONSIBILITIES • Perform comprehensive quality assurance (QA) checks on completed mystery shopping audits and CJM datasets to ensure error-free, compliant reporting.

- Design and create professional, client-ready MS PowerPoint (PPT) presentations and data-driven slide decks for senior leadership and client reviews.
- Analyze quantitative and qualitative data from completed audit waves to identify regional performance trends, service gaps, and operational benchmarks.
- Execute advanced data analysis in MS Excel, including building pivot tables, writing complex formulas, and creating professional data visualizations.
- Synthesize qualitative customer comments and open-ended feedback into structured, thematic, and highly visual summaries.
- Identify, investigate, and resolve data discrepancies, incomplete questionnaire responses, and potential quality issues across multiple projects.




- Track and report on recurring performance failures, providing actionable, data-driven feedback to the QA, operations, and training teams.
- Support the Process Manager in preparing custom analytical dashboards, key performance indicators (KPIs), and summary reports for client presentations.

REQUIRED SKILLS & COMPETENCIES • Advanced, professional-level proficiency in MS PowerPoint to build executive-ready, visually structured slide decks.

- Strong proficiency in MS Excel (including Pivot Tables, VLOOKUP, charts, and logical formulas) for structured data analysis.
- Valuable analytical, critical-thinking, and problem-solving skills to translate complex data into structured insights.
- Exceptional attention to detail and data accuracy with an uncompromised standard for error-free reporting.
- Prior experience in QA, data analysis, report design, market research, or customer experience (CX) research is preferred.

COMMON SKILLED EXPECTATIONS • Maintain complete confidentiality and security of all auditor databases, field results, and client project databases. • Identify structural reporting gaps and suggest continuous improvements to PowerPoint templates and data capture processes. • Work collaboratively with Process Managers and QA leads to ensure timely, high-quality, and compliant final report delivery.

📌 Research Analyst - Quality Assurance and Client Reporting (PPT) (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai