Position: Recovery Executive – Collections

Department: Collections / Student Recovery

Job Location: Madhapur, Hyderabad

Job Type: Full-Time | Onsite

Working Days: Monday to Friday

Working Hours: 11:00 AM to 7:00 PM

Week Off: Saturday & Sunday

Joining: Immediate Joiners Preferred

Immediate Joiners are highly preferred.

? Job Location: Madhapur, Hyderabad

? Call / WhatsApp: (phone hidden)

? Email: [email protected]

About KEN : KEN Institute is a Hyderabad-based EdTech organization focused on professional education and skill development, with a strong presence in the HSE & EHS domain. We offer industry-focused short-term courses designed to support professionals and learners in developing relevant skills and career opportunities.

We are looking for a Recovery Executive to join our Collections Department and take ownership of student follow-ups, payment recovery, monthly collection targets, and student re-engagement.

Salary and incentive structure will be discussed based on the candidate's experience, skills, and interview performance.

Role Overview : The Recovery Executive will be responsible for managing outbound calls and follow-ups with dropout students, irregular students, students with pending payments, and inactive learners.

The role requires an individual with excellent communication, convincing, negotiation, follow-up, and customer-handling skills who can effectively understand student concerns, encourage them to complete their payments or continue their learning journey, and contribute towards the monthly collection targets.

The position also involves student re-engagement and selling/recommending relevant short courses offered by KEN Institute in the HSE & EHS domain.

This is a completely inside-office / onsite role with no field collection responsibilities.

KEY RESPONSIBILITIES:

- Make outbound calls to dropout, irregular, inactive, and pending-payment students.
- Follow up professionally with students regarding outstanding payments and commitments.
- Achieve assigned monthly collection and recovery targets.
- Maintain consistent follow-ups through calls,



WhatsApp, email, and other approved communication channels.
- Understand student concerns, identify reasons for non-payment or discontinuation, and provide appropriate solutions.
- Use strong convincing and negotiation skills to convert pending cases into successful collections.
- Re-engage inactive and dropout students and encourage them to resume their learning journey.
- Promote and sell relevant HSE & EHS short courses wherever applicable.
- Identify cross-selling and re-enrollment opportunities from existing student databases.
- Explain course benefits, career relevance, eligibility, and enrollment processes clearly to students.
- Maintain accurate records of calls, conversations, payment commitments, follow-ups, and collection status.
- Ensure timely follow-up on promised payment dates.
- Coordinate with internal teams regarding student accounts, payment status, course details, and enrollment-related concerns.
- Prepare and maintain daily/weekly collection and follow-up reports.
- Meet individual as well as team-level performance targets.
- Follow professional communication standards and KEN Institute's collection policies.
- Maintain a positive, respectful, and solution-oriented approach while dealing with students.

- ESSENTIAL SKILLS :
- Excellent verbal and written communication skills.
- Strong convincing and negotiation abilities.
- Valuable interpersonal and student/customer-handling skills.
- Target-oriented and performance-driven mindset.
- Strong follow-up and relationship-management skills.
- Ability to handle objections and difficult conversations professionally.
- Ability to work with deadlines and monthly collection targets.




- Good listening and problem-solving skills.
- Basic computer knowledge and proficiency in MS Office.
- Ability to maintain accurate records and follow structured processes.

Graduation / Undergraduate candidates from any stream can apply. Candidates with relevant experience in Collections, Telecalling, Student Recovery, Inside Sales, Customer Support, EdTech, or Education Counselling will be preferred.

Candidates with experience in any of the following areas will have an added advantage:

- EdTech Collections
- Student Fee Collections
- Recovery / Payment Follow-up
- Telecalling
- Inside Sales
- Education Counselling
- Customer Relationship Management
- Student Retention
- Sales & Collections

Freshers with excellent communication and convincing skills may also be considered. We are looking for someone who is:

- Highly confident while speaking with customers/students.
- Comfortable making a high volume of outbound calls.
- Comfortable working with monthly financial targets.
- Persistent with follow-ups without compromising professionalism.
- Capable of converting conversations into successful collections.
- Comfortable handling objections and payment-related concerns.
- Interested in building a career in Collections, Inside Sales, EdTech, or Student Relationship Management.
- Willing to work from the office in Madhapur, Hyderabad.

- Fixed Monthly Salary
- Performance-Based Incentives
- Attractive earning potential based on collection performance.
- Career growth opportunities within the organization.
- Supportive and professional work environment.

- Work with an established EdTech organization.
- Opportunity to work in an international process.
- Fixed salary + performance-based incentives.
- Structured Collections Department.
- Opportunity to develop strong communication, negotiation, sales, and recovery skills.
- Career growth opportunities based on performance.
- Monday to Friday working schedule.
- Saturday & Sunday fixed weekly offs.
- Completely onsite / inside-office role – no field collection work.

📌 Recovery Executive - KEN INSTITUTE (Hyderabad)
🏢 Ken Institute Of Executive Learning
📍 Hyderabad