Company Description Medcity International Academy (MIA) is a premier training and coaching institution headquartered in Kannur, Kerala, India, with multiple centres across Kerala and Karnataka. MIA is recognized as a leading provider of English language proficiency and professional assessment test preparation, with a strong focus on international exam success and global employability. The academy offers specialised programmes for exams such as IELTS, OET, TOEFL, PTE, Duolingo English Test, CELPIP, and healthcare-focused assessments like NCLEX-RN, Prometric, CBT (UK), DHA, HAAD, MOH, BLS, and ACLS.

Supported by experienced trainers, many certified by global bodies, MIA combines evidence-based teaching, digital tools, and personalised coaching for both online and classroom learners. Its mission is to expand global opportunities for students and professionals across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description This is a full-time, on-site Receptionist role based at Medcity International Academy’s Kochi centre. The Receptionist will manage front-desk operations, including greeting visitors, answering and directing phone calls, responding to inquiries, and providing accurate information about courses and services. Daily responsibilities include handling student registrations, maintaining visitor logs, organizing and updating records,



and supporting administrative tasks such as scheduling appointments and coordinating meeting rooms.

The role also involves liaising with trainers and staff, assisting with basic clerical duties, and ensuring a professional, welcoming environment that reflects MIA’s commitment to learner support and service excellence.

Qualifications

- Demonstrated experience in Receptionist Duties, including front-desk management and handling visitor inquiries.
- Strong Phone Etiquette and Communication skills, with clear, courteous, and professional interaction in person and over the phone.
- Solid Customer Service capabilities, with a focus on assisting students, visitors, and staff in a helpful and respectful manner.
- Proficient Clerical Skills, including record keeping, basic data entry, appointment scheduling, and document handling.
- Good command of English; knowledge of local languages is an advantage.
- Comfort with basic computer applications (email, spreadsheets, office software) and willingness to learn internal systems.
- Prior experience in an educational institution or training academy is beneficial.
- Minimum of a high school diploma; a degree or certificate in administration, office management, or a related field is preferred.
- Professional appearance, reliability, and the ability to work in a fast-paced, learner-centric workplace.

📌 Receptionist (Kochi)
🏢 Medcity International Academy
📍 Kochi