About SkyJumper SkyJumper Sports and Amusements Pvt. Ltd. is one of India’s fastest-growing indoor amusement park chains, operating under the brands SkyJumper Trampoline Park and SkyJumper GoBananas. With a presence across multiple cities, we offer high-energy entertainment experiences including trampoline arenas, soft play zones, bowling, laser tag, and more—creating memorable moments for families and friends.

Role Overview We are looking for a customer-focused and energetic Front Office Executive who will serve as the first point of contact for our guests. This role is critical in ensuring a smooth, welcoming, and professional experience from entry to exit, while upholding SkyJumper’s service standards.

Key Responsibilities · Guest Experience Management : Welcome guests warmly, assist with entry procedures, and provide accurate information on services, pricing, and policies · Ticketing & Billing : Manage transactions via POS systems, including cash, card, and digital payments with accuracy and accountability · Booking Coordination : Handle walk-in and online bookings, group reservations, and event/birthday party scheduling · Customer Query Handling : Address guest concerns proactively and escalate issues when required to ensure quick resolution · Communication Management : Handle incoming calls, emails, and coordinate effectively with internal teams · Upselling & Revenue Support : Promote packages,



memberships, merchandise, and add-on services to enhance guest experience and revenue · Front Desk Maintenance : Ensure the reception area is clean, organized, and aligned with brand standards · Compliance & Safety : Follow company policies, operational guidelines, and safety protocols at all times Qualifications &

Experience · Diploma/ Graduate in any discipline (Hospitality preferred) · 0–3 years of experience in front office, customer service, or hospitality roles · Experience in amusement parks, entertainment centers, or hotels is an added advantage · Proficiency in English and Hindi (additional regional language is a plus) · Basic knowledge of POS systems and MS Office Skills &

Competencies · Excellent communication and interpersonal skills · Customer-first attitude with a pleasant and approachable personality · Ability to multitask and work efficiently in a fast-paced environment · Strong problem-solving and conflict-resolution abilities · High level of professionalism and attention to detail · Flexibility to work on weekends, holidays, and rotational shifts What We Offer · Competitive salary with performance-based incentives · Dynamic and engaging work environment · Growth opportunities and internal advancement opportunities · Employee discounts on park attractions and merchandise

📌 Receptionist / Front Office Executive (Pune)
🏢 Sky Jumper Sports and Amusements Private
📍 Pune