Quality Analyst – International Voice Process

Job Type: Full time | Work From Home

Shift: Evening Shift

Location: Remote – Candidates can work from any location

Job Highlights

We are hiring a Quality Analyst to audit international sales calls, identify quality and process issues, and maintain daily quality reports.

Key Responsibilities

- Audit international sales calls and flag quality/compliance issues.
- Prepare daily audit reports using MS Excel.
- Send daily email reports through Outlook.
- Upload call recordings and audit files daily.
- Maintain accurate quality documentation and meet daily deadlines.

Requirements

- Excellent listening and analytical skills.
- Ability to understand Western accents.
- Good knowledge of MS Excel and Outlook.
- Prior International BPO experience is an advantage.
- Previous QA/Call Auditing experience preferred.

Mandatory Work From Home Setup

- Desktop or Laptop with MS Office & Outlook.
- Stable broadband internet connection.
- Ability to work full-time during the evening shift.

Interested candidates can apply with their updated resume.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Work from home

Work Location: Remote

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