Quality Analyst (QA) | AI Call Audit

Company: Prinith Solutions Private Limited

Position: Quality Analyst (QA) – AI Call Audit

Industry: Automobile / Auto-Tech / BPO / Contact Center

Experience: 2–5+ Years

Qualification: Graduation Mandatory

Location: Indore & Bangalore

Work Model: WFO & WFH – Both Available

Salary: ₹30,000 – ₹40,000 In-Hand + Incentives

Joining: Immediate Joiners Preferred

ImportantWork Model Requirement

Candidates must be willing to work from the office for the initial 1–2 months in Indore or Bangalore. After successfully completing this initial WFO period, candidates will be eligible to switch to Work From Home (WFH).

Key Responsibilities

1. Conduct Voice Call Auditing and Quality Monitoring.
2. Perform AI Voice Auditing / AI-based Quality Monitoring.
3. Audit Customer and Sales Calls for quality and compliance.
4. Prepare and maintain QA scorecards, SOPs and compliance reports.
5. Analyze call quality and customer experience.
6. Identify quality gaps and provide actionable feedback for improvement.
7. Maintain accurate quality reports and documentation.
8. Use MS Excel for reporting, analysis and data management.





Preferred Industry Background Candidates with experience in any of the following industries/processes are preferred:-

1. Automobile / Auto-Tech

2. BPO / Contact Center

3. Customer Support
4. Voice Process / Call Auditing

5. Sales Call Auditing
6. AI Voice Audit / AI-based Quality Monitoring

Language Skills English & Hindi

Any one regional language preferred:

- Bengali

- Marathi

- Punjabi

- Gujarati

- Tamil

- Telugu

- Kannada

- Malayalam

Candidate Profile

- Graduate in any discipline.
- 2–5+ years of relevant QA experience.
- Robust understanding of voice call auditing and quality monitoring.
- Experience in customer/sales call audits will be an advantage.
- Good analytical, communication and reporting skills.
- Working knowledge of MS Excel.

Candidates who can join immediately will be preferred. How to Apply-

Interested candidates can share their updated CV for consideration.

Ph no. And WhatsApp - (phone hidden)

EMail - [email protected]

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: Hybrid remote in Bengaluru, Karnataka

📌 Quality Analyst (QA) - AI Call Audit (Bengaluru)
🏢 Prinith Solutions Pvt.Ltd
📍 Bengaluru