Role : Quality Analyst

Job location : Work from home

Department : Editing

Shift time : Rotational shift from 7 am to 11 pm (Any 9 hours within this window)

Working days : 5-day week with rotational week offs

- End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs)
- Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision
- Checking and improving the quality of FLs/IHEs through regular quality audits
- Conducting end-to-end client complaint analysis & taking required next steps
- Monitoring trends and facilitating decision making related to FL/IHE quality
- Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and qualified communication on a regular basis
- Attending to and resolving FL/IHE queries (English/content & editorial processes)
- Conduct training sessions for IHEs (English & in-house editorial processes)
- Operations Management (inter- and intra-team co-ordination and communication)
- Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations
- Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects




- Working in collaboration with our editors for special projects and consultations
- Ensuring continuous editor training and development
- Working on several developmental activities and projects for clients
- Working on data, analyses, and reports as and when required

Mandatory Work Experience and Skill Requirements:

- Minimum 1 year of experience in editing/copyediting and/or conducting language quality checks (should be interested in learning new concepts along with language)
- High proficiency in written and spoken English (near-native) and the ability to explain language concepts to a layperson
- Ability to multitask, demonstrate urgency and drive, excellent time management skills, ability to work in a deadline-driven environment
- Ability to conduct data analysis and have analytical thinking
- Proficiency in MS Office (primarily Excel and Word)
- Open to participate and oversee team tasks and activities

Preferred Skills and Achievements:

- Experience in publishing of scholarly papers in academic journals and ability to follow a publications guidelines (style manual, handbook, etc.)
- Ability and inclination to take on responsibilities beyond defined role
- Knowledge of the STEM industry

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