Industry: Automobile / Auto-Tech / BPO / Contact Center
Experience: 2–5+ Years
Qualification: Graduation Mandatory
Location: Indore & Bangalore
Work Model: WFO & WFH – Both Available
Salary: ₹30,000 – ₹40,000 In-Hand + Incentives
Joining: Immediate Joiners Preferred
Important Work Model Requirement
Candidates must be willing to work from the office for the initial 1–2 months in Indore or Bangalore. After successfully completing this initial WFO period, candidates will be eligible to switch to Work From Home (WFH).
Key Responsibilities
1.Conduct Voice Call Auditing and Quality Monitoring.
2.Perform AI Voice Auditing / AI-based Quality Monitoring.
3.Audit Customer and Sales Calls for quality and compliance.
4.Prepare and maintain QA scorecards, SOPs and compliance reports.
5.Analyze call quality and customer experience.
6.Identify quality gaps and provide actionable feedback for improvement.
7.Maintain accurate quality reports and documentation.
8.Use MS Excel for reporting, analysis and data management.
Preferred Industry Background
Candidates with experience in any of the following industries/processes are preferred:-
Automobile / Auto-Tech
BPO / Contact Center
Customer Support
Voice Process / Call Auditing
Sales Call Auditing
AI Voice Audit / AI-based Quality Monitoring
Language Skills
*English & Hindi
Any one regional language preferred:
*Bengali
*Marathi
*Punjabi
*Gujarati
*Tamil
*Telugu
*Kannada
*Malayalam
Candidate Profile
*Graduate in any discipline.
*2–5+ years of relevant QA experience.
*Strong understanding of voice call auditing and quality monitoring.
*Experience in customer/sales call audits will be an advantage.
*Good analytical, communication and reporting skills.
*Working knowledge of MS Excel.
Candidates who can join immediately will be preferred.
How to Apply-
Interested candidates can share their updated CV for consideration.
Contact (phone hidden)
Pay: ₹255,242.59 - ₹431,037.05 per year
Advantages
- Paid sick time
Work Location: Hybrid remote in Bengaluru, Karnataka 560061