Job Title- Quality Analyst

Location- Ghansoli, Navi Mumbai

Salary upto 7 LPA

International process

We are looking for a highly skilled and experienced Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have excellent analytical skills, attention to detail, and the ability to work in a quick-paced environment.

Roles and Responsibility

- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement effective quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify patterns and opportunities for growth.
- Develop and maintain reports to track key performance indicators.




- Participate in training and development programs to enhance skills and knowledge.

Job Requirements

- Minimum 2 years of experience in a quality analyst role, preferably in a BPO/Call Centre setting.
- Strong understanding of quality control principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong analytical and problem-solving skills.
- Proficient in using quality management software and tools.

(phone hidden) [email protected]

HR Mamta

📌 Quality Analyst- International (Navi Mumbai)
🏢 TP
📍 Navi Mumbai