Role & responsibilities

PROPERTY MANAGER – VILLAS

Position: Property Manager – Villas

Department: Property Operations / Hospitality

Industry: Luxury Villas / Holiday Homes / Hospitality

Experience: 3–7 Years

Location: [Location]

Employment Type: Full-Time

Salary: As per industry standards / [Budget]

Reporting To: Operations Manager / Management

Job Summary

We are looking for an experienced and responsible Property Manager – Villas to oversee the day-to-day operations, maintenance, housekeeping, guest experience, and overall upkeep of luxury villas/holiday homes.

The ideal candidate should have strong property operations, hospitality, vendor management, and team-handling skills, with the ability to ensure every villa is maintained to high standards and remains guest-ready at all times.

Key Responsibilities

1. Villa Operations & Property Management

- Manage the day-to-day operations of assigned villas.
- Conduct regular property inspections to ensure villas are clean, functional, safe, and guest-ready.
- Ensure all rooms, furniture, appliances, electrical systems, plumbing, AC, swimming pool, garden, and other facilities are maintained properly.
- Identify operational issues and ensure timely resolution.
- Maintain property standards, checklists, SOPs, and inspection reports.
- Monitor preventive maintenance schedules and ensure timely servicing.

1. Guest Experience

- Ensure smooth guest check-in and check-out coordination.
- Handle guest queries, complaints, and service requests professionally and promptly.
- Coordinate with housekeeping and maintenance teams to resolve guest issues.
- Conduct pre-arrival inspections to ensure the villa is fully prepared.
- Maintain high standards of guest satisfaction and service quality.
- Handle emergency situations and escalate critical issues to management when required.

1. Housekeeping Management

- Supervise housekeeping staff and ensure villas meet required cleanliness standards.
- Ensure proper cleaning of bedrooms, bathrooms, kitchens, common areas, outdoor areas, and swimming pools.
- Monitor linen, towels, toiletries, cleaning materials,



and other consumables.
- Conduct quality checks after cleaning and before guest arrival.
- Maintain proper inventory of housekeeping supplies.

1. Maintenance & Vendor Management

- Coordinate with plumbers, electricians, carpenters, AC technicians, appliance technicians, pool maintenance teams, gardeners, pest-control agencies, and other vendors.
- Obtain quotations and coordinate repair and maintenance work.
- Monitor vendor performance, service quality, timelines, and costs.
- Maintain records of maintenance activities and expenses.
- Ensure preventive maintenance is completed on schedule.
- Respond quickly to urgent maintenance requirements.

1. Staff & Team Management

- Supervise housekeeping, maintenance, security, gardening, and support staff.
- Prepare staff schedules and allocate daily responsibilities.
- Monitor attendance, grooming, discipline, and performance.
- Train staff on property standards, SOPs, guest service, and safety procedures.
- Ensure adequate manpower is available during peak occupancy periods.

1. Inventory & Cost Control

- Maintain accurate inventory of furniture, appliances, linen, crockery, kitchen equipment, toiletries, and other villa assets.
- Conduct regular stock and asset checks.
- Track damages, losses, replacements, and repair requirements.
- Control operational expenses and ensure cost-effective vendor management.
- Maintain records of purchases, invoices, and maintenance expenses.

1. Documentation & Reporting

- Prepare daily/weekly/monthly property operation reports.
- Maintain villa inspection checklists and maintenance logs.
- Track guest complaints, service requests, repairs, and resolutions.
- Maintain vendor records and service agreements.




- Report major property issues and operational requirements to management.
- Monitor property-related KPIs and guest feedback.

Required Skills
- Strong property and hospitality operations knowledge.
- Excellent guest-handling and customer-service skills.
- Strong vendor and contractor management skills.
- Good team-handling and leadership abilities.
- Strong problem-solving and decision-making skills.
- Good communication and interpersonal skills.
- Ability to manage multiple villas and operational activities simultaneously.
- Good knowledge of MS Office / Excel and reporting.
- Ability to work flexible hours, weekends, and holidays when required.
- Robust attention to detail and ownership mindset.

Candidate Profile
- Graduate/Diploma in Hospitality Management, Hotel Management, Property Management, Operations, or a related field.
- 3–7 years of experience in property management, villa management, resort operations, hotel operations, holiday homes, or hospitality.
- Candidates with experience managing luxury villas, resorts, serviced apartments, or holiday homes will be preferred.
- Experience managing housekeeping, maintenance, vendors, and operational teams is required.
- Candidates with strong local vendor and service-provider networks will be an advantage.
- A valid driving license and willingness to travel between properties will be preferred.

Key Performance Indicators (KPIs)
- Villa readiness and property upkeep
- Guest satisfaction and reviews
- Complaint resolution time
- Maintenance response and closure time
- Housekeeping quality
- Preventive maintenance compliance
- Vendor performance
- Inventory accuracy
- Operational cost control
- Property inspection scores
- Staff productivity and discipline

Ideal Candidate: A hands-on and responsible property operations professional who can independently manage villa operations, coordinate housekeeping and maintenance teams, control vendors and costs, and ensure every property consistently delivers a clean, well-maintained, safe, and premium guest experience.

Preferred candidate profile

📌 Property Manager- VIllas (Chennai)
🏢 Stellar Talent Hr Consultancy Chennai
📍 Chennai