Project/Program - Manager (Team Lead)

(US shift - 5:00 PM - 2:00 AM)

Cab + Dinner : Available from Office

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Roles and Responsibilities

What skills are we looking for?

We are seeking an experienced and highly skilled Project Manager to join our team. The ideal candidate will have a strong background in managing projects, overseeing project delivery, and effectively managing stakeholders. The role requires expertise in global consulting, working with cross-functional teams, and a deep understanding of Software Development Life Cycle (SDLC) processes.

- Lead a team of Digital Adoption Specialists, mentor and guide them to achieve business goals and objectives of Global Consulting.
- Coach and develop on consultative skills (industry and process) in the team, capture and share best practices.
- Define, track, and measure the KPIs along with utilization, CSAT, adoption to evaluate effectiveness and impact.
- Partner with internal and external stakeholders to set expectations, and handle escalations.
- Define and optimize processes, drive knowledge management (use cases, and case studies).
- Manage new hire onboarding and workload distribution.
- Keep track of and provide regular updates to senior management on the business metrics, highlights and challenges.

Qualification Criteria and Skills

- Bachelor's degree in project management, Business Administration, Computer Science, or related field (Masters degree preferred).
- Industry recognized relevant certifications is added advantage. Please call out when applying and interviewing.
- Minimum of 2+ years of experience in project management, with overall experience of 6+ years.
- Ability to quickly learn product functionality and SaaS ecosystem
- Ability to build relationships with Global stakeholders and work in a quick paced environment with moderate supervision.
- Lead with empathy, nurture diversity and inclusion.

Preferred Skills

- Experience working in B2B SaaS product companies.




- Understand the purpose of various customer IT and business applications, processes, and user persona.
- Consulting experience in industry, process, value engineering, technology domains (preferable but not limited to CRM, HCM, CLM, P&C;).

What would be your role and responsibilities? 1) Project Management & Delivery:

- Plan, execute, and oversee projects from initiation to completion.
- Develop detailed project plans, including schedules, budgets, and resource allocation.
- Monitor project progress, track deliverables, and ensure timely completion of tasks.
- Identify and mitigate project risks and issues to ensure successful project outcomes
- Ensure the timely and high-quality delivery of project objectives and deliverables.
- Coordinate with cross-functional teams to align project goals with overall organizational objectives.
- Implement best practices and processes to optimize project delivery efficiency.
- Continuously assess project performance and implement improvements as necessary.

2) Stakeholder Management:

- Communicate effectively with stakeholders to understand project requirements and expectations.
- Manage stakeholder relationships and provide regular updates on project progress.
- Address stakeholder concerns and issues promptly and professionally.
- Foster positive relationships with clients, team members, and other project stakeholders.

3) Global Consulting Experience:

- Utilize global consulting expertise to understand diverse cultural and business practices.
- Adapt project management strategies to suit international clients and teams.
- Navigate challenges related to different time zones, languages, and cultural norms.
- Collaborate with cross-functional teams, including solution engineers, analysts, and QA professionals.

4) SDLC Expertise:

- Apply in-depth knowledge of Software Development Life Cycle (SDLC) methodologies.
- Guide teams through various phases of SDLC, ensuring adherence to best practices.

📌 Project Manager (Bengaluru)
🏢 SpurTree Technologies
📍 Bengaluru