About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

What are we building

We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to:

*Multi-agent, multi-modal customer interactions.

*Agents which can handle agent decision hubs.

*Evaluation engines to score and diagnose interactions.

*Generating insights from chat to improve SOP, Tools and Product

*Flow Fine-tuning & deployment pipelines

Observability with agent telemetry systems Safety, governance, and cost optimization layer.

What are we looking for

We are looking for builders who have a passion for building great products and have demonstrated this through their projects in recent years.

Competencies

Create explainable workflows for multi-agent systems

Design and operate evaluation systems for millions of conversations

Fine-tuning of language models and its deployment workflows

Architect low-latency pipelines for text/voice interactions

Ensure safety, auditability, and compliance by design

Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines





Create standards for prompt design, prompt improvement, agent traits, and safety checks

Build APIs, SDKs, and runtimes for agent execution

Mentor juniors and contribute to platform-wide thought leadership

Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns)

Background in LLM ops including training, data pipelines, GPU scheduling

Experience with Voice & telephony integrations

Knowledge of safety model design or compliance frameworks

- Experience building internal developer platforms or SDKs

Product Management

*You have built product(s) that are absolutely loved by its customers. If your product is loved by a hundred people, great, if loved by a few million, even better.

Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager.

Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to to it. India’s largest digital lending story is brewing here. It’s your prospect to be a part of the story

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📌 Product Management - Senior Product Manager (AI) - Risk (Bengaluru)
🏢 Paytm
📍 Bengaluru