Key Responsibilities

- Design and deliver process-specific training programs.

- Conduct coaching sessions for recruiters based on quality audit findings.

- Conduct refresher, reinforcement, and upskilling sessions for existing employees.

- Coach employees on qualified communication, process adherence, and effective work practices.

- Conduct mock sessions, assessments, and knowledge checks to measure training effectiveness.

- Identify knowledge gaps and address them through targeted training.

- Develop and maintain training presentations, guides, assessments, and e-learning content.

- Collaborate with operational and cross-functional teams to identify training requirements.

- Review and enhance training content based on process changes and employee feedback.

Requirements

- Prior experience as a Process Trainer, Communication Training, Corporate Trainer, Facilitator, or Training Specialist.

- Mandatory experience in the recruitment/staffing industry.





- Understanding of quality concepts, as quality auditing is a key part of the role.

- Excellent verbal and written communication skills.

- Strong presentation and facilitation skills.

- Ability to explain processes in a simple, structured, and engaging manner.

- Strong organizational and time-management skills.

- Experience working with LMS/e-learning platforms and digital training tools.

- Ability to effectively train employees with varying levels of experience.

About W3Global

W3Global is a global staffing firm with over two decades of industry experience, providing workforce solutions across multiple industries. With a strong focus on staffing expertise, technology, and process excellence, W3Global operates across global markets.

📌 Process and Communication Trainer (Hyderabad)
🏢 W3GLOBAL
📍 Hyderabad