Priority Case Manager

780K - 1.06M INR Hyderabad, TS, IN / Hyderabad, Telangana, IN

Job type

Job type

Full-time

Role

Role

Operations

Experience

1+ years

Visa

Visa

US citizenship/visa not required

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About the role

ABOUT THE ROLE

When one of our priority clients places an order, someone is about to commit serious money on the strength of what we tell them. The document they are waiting for sits behind a government office we do not control.

You look after every one of those orders, from payment to delivery. Not the queue the individual cases, by name.

The measure of this role is simple: the document arrives when we said it would, and the client never has to ask where it is.

We are hiring 4 Priority Case Managers.

WHAT YOULL OWN

- End-to-end ownership of priority cases, tracked through every office, team and field agent between the order and the document
- Proactive communication. The client hears from you before they think to ask. When something slips they hear it from you first, with a current date and a reason not an apology after the deadline has passed.
- Unblocking: chasing sub-registrar and revenue offices, escalating internally, finding the second route when the first one stalls
- The standard of the written word. These clients are lenders and law firms, and every message going out should read like it came from a professional services firm.
- Root causes. Where the same delay keeps recurring, name it and push for the fix rather than absorbing it every month.
- Working alongside the VIP Client Advisor, who looks after the relationship while you look after the delivery

WHAT WERE LOOKING FOR Around 2 4 years of experience is typical, but we care about judgement and writing far more than tenure. A sharp person two years into their career will do this better than someone who has spent ten years never owning an outcome.

- Exceptional written English.



This is a hard requirement and we will look at it closely in the interview.
- Organised enough to hold a hundred live cases without letting one go quiet
- Calm and precise under pressure, especially when the delay is not your fault
- Comfortable with trackers, CRM tools and building your own reporting
- Fluent English and Telugu or Hindi

- Graduates from any discipline

COMPENSATION 6L 7L fixed, plus 1.8L 3.6L variable. On-target earnings 7.8L 10.6L.

HOW SUCCESS IS MEASURED

- Documents delivered by the date we promised
- The client hears from us before the promised date, every time

- No silent delays
- Clients who trust us with the next one
- Recurring causes of delay identified and fixed

INTERVIEW PROCESS

- Intro call (30 min)
- Written exercise an order is four days late because a government office is shut. Write the client email.
- Operations round (60 min) how you would run a case that is going wrong

- Founder conversation (30 min)

We move fast. The whole process takes about a week.

About Landeed

Two thirds of Indian court cases are land related. Our solution to this is Landeed, Indias fastest and most comprehensive title search engine. We are now actively growing our engineering and product teams to expand our title coverage to more Indian states and build an enterprise platform for government bodies and corporates alike.

Founded: 2022

Batch: S22

Team Size: 35

Status: Active

Location: Hyderabad, India

Founders

ZJ Lin

Founder

ZJ Lin

Founder

Sanjay Mandava

Founder

Sanjay Mandava

Founder

J Richards

Founder

J Richards

Founder

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