Company - Tech Mahindra

Process - International Telecom (Voice) Process

Shift- Canadian Rotational shift, rotational off.

2 way cab facility if address is covered in the boundary.

Minimum 2 years' experience as a pre-process trainer in an International Voice process is mandatory.

Role & responsibilities

1-This position is for Communication Training Team (Voice/Blended)

2-Conduct training for NHT batches & support hiring

3-BQ Management. Conduct refresher for on floor associates

4-Batch and Data handling

5-Floor briefings, PKTs, Dipsticks

6-Attend calibrations

7-Create/update Content

8-Co-ordination with cross functions to drive the process KPIs

9-Process audits and act as Floor support in the absence of NHT batches

10-Ready to train multiple LOB's across business

11-Do regular Coaching & Feedback





12-Provide instructions to summarize each of the provided chat transcripts

Preferred candidate profile

1-Excellent verbal and written communication skills.

2-Excellent interpersonal and customer service skills with attention to details

3-Candidates with prior chat handling experience would be preferred

4-Strong analytical and problem-solving skills

5-Ability to prioritize tasks and to delegate them when appropriate

6-Excellent problem-solving skills

7-Ability to function well in a high-paced and at times stressful workplace

8-Candidate should be ready to work in a 24*7environment

Please share your updated CV on [email protected] or whatsapp on - (phone hidden).

📌 Pre Process Trainer (Pune)
🏢 Tech Mahindra
📍 Pune