Key Responsibilities

- Handle incoming and outgoing calls from patients and their families.
- Track and convert leads from marketing campaigns (social media, OOH, Print, Radio, Events and Exhibitions, BTL and ATL activities)
- Schedule, reschedule, confirm, and coordinate doctor and department appointments.
- Provide accurate information about:

o Doctors o Hospital services o Procedures o Timings o Appointment availability o Pharmacy
- Maintain accurate patient and appointment records in the Hospital Management System (HMS) or CRM.
- Conduct appointment reminder and follow-up calls.
- Follow up on:

o Missed appointments o Consultations o Procedures o Future healthcare requirements
- Build and maintain positive relationships with patients and their families.
- Receive and manage patient feedback and complaints.
- Coordinate with doctors, nurses, reception, billing, diagnostics, and other departments.
- Resolve patient concerns promptly by coordinating with the appropriate departments.
- Escalate complex issues to supervisors or relevant departments.




- Maintain strict confidentiality of patient information.
- Follow hospital policies and procedures.
- Prepare daily and weekly reports on:

o Calls o Appointments o Follow-ups o Patient feedback
- Contribute to patient satisfaction and customer-service improvement initiatives.

Qualifications & Skills
- Graduate or equivalent qualification.
- 1–3 years of experience in:

o Healthcare o Hospital administration o Customer service o Call center o Patient relations
- Excellent communication and telephone etiquette.
- Strong interpersonal and coordination skills.
- Positive follow-up and organizational skills.
- Patient, empathetic, and service-oriented attitude.
- Good computer skills.
- Familiarity with CRM or Hospital Management Systems.
- Ability to multitask and work efficiently in a fast-paced environment.
- Fluency in English and local languages is an advantage

📌 Patient communication specialist (Navi Mumbai)
🏢 INDIA ONCOLOGY HEALING CENTRE (IOHC)
📍 Navi Mumbai