Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: Role of ServiceNow Developer OMT-CPQ

Mandatory Skills Required-

- ServiceNow Protal
- Proven hands-on experience implementing and configuring ServiceNow Sales and Order Management (SOM/SOMT), with a primary focus on Order Management, Order Orchestration and Order Activation
- Strong experience with order decomposition, orchestration, fulfilment and activation workflows
- Configuring and supporting the lifecycle of simple and complex products, bundles, promotions and pricing rules
- End-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement and Product Inventory
- Attribute mapping between commercial and technical products/services
- Integrating SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub or middleware
- Working understanding of Logik CPQ: product catalog configuration and product modelling, configuration of complex products,



bundles and commercial offers
- Working understanding of CPQ configuration rules, validation rules, dependencies and pricing logic, and the Quote-to-Order handover into Order Management
- Awareness of Logik Open APIs (REST) and how CPQ integrates with ServiceNow, including basic troubleshooting of CPQ integrations
- Experience working in Agile / SAFe delivery teams, including refinement of features into user stories

Fluent English (German is a plus)

Preferred Skills

- Telecommunications industry experience, with a robust understanding of Order Management, Order Activation and Service Fulfilment processes
- Hands-on Logik CPQ implementation experience and integration of Logik CPQ with ServiceNow SOMT
- ServiceNow Product Catalog Management and telecommunications product catalog management
- Integration with CRM, Product Catalog, OSS/BSS and provisioning systems
- Familiarity with TM Forum standards (eTOM, SID, Open APIs)
- Experience with ServiceNow Playbook and IntegrationHub
- Knowledge of Product Inventory and Service Inventory concepts

Mandatory Certifications
- ServiceNow CSA
- ServiceNow CAD

Preferred

- SOMT Accreditation
- ServiceNow CIS certifications (or other relevant ServiceNow implementation certification)
- TM Forum or telecommunications-related certifications are a plus

📌 Packaged/SaaS Application Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru