Job Summary The Order Fulfillment Executive plays a vital role in ensuring timely and accurate processing of customer orders, coordinating between inventory, packaging, and shipping teams.
The position demands attention to detail and a commitment to meeting customer expectations. This role requires strong understanding of e-commerce operations, with focus on order management, logistics, and communication across teams to ensure smooth end-to-end fulfillment. Adherence to SLAs and quality standards is a must.
We are looking for candidates with 2–4 years of experience in operations or e-commerce fulfillment who can streamline processes, improve efficiency, and contribute to overall customer satisfaction.
Key Responsibilities •
- Process and manage customer orders from initiation to final delivery.
- Coordinate with inventory and warehouse teams to ensure stock availability.
- Track orders and proactively resolve any delays or discrepancies.
- Liaise with packaging and logistics partners for timely dispatch.
- Monitor adherence to service-level agreements (SLAs).
- Update order status in ERP/e-commerce systems accurately.
- Handle escalations related to delivery or fulfillment issues.
- Support returns, exchanges, and reverse logistics operations.
- Prepare daily/weekly fulfillment performance reports.
- Collaborate with customer support teams on order-related queries.
- Maintain compliance with company policies and procedures.
- Assist in continuous process improvements for faster fulfillment.
Core Technical Skills •
- Strong knowledge of e-commerce order management systems.
- Familiarity with ERP and POS systems used in retail operations.
- Understanding of inventory and warehouse management workflows.
- Basic knowledge of shipping, delivery, and logistics coordination.
- MS Excel and reporting tools for order tracking and reporting.
- Ability to work with courier dashboards and partner systems.
- Problem-solving skills in handling order discrepancies.
- Knowledge of SLA and KPI tracking in operations.
- Familiarity with reverse logistics workflows.
- Exposure to automation tools for operations is an advantage.
Soft Skills •
- Solid communication skills for cross-team coordination.
- Time management and ability to prioritize tasks effectively.
- Attention to detail in order processing.
- Problem-solving and proactive issue resolution.
- Team player with collaborative mindset.
Preferred / Nice-to-Have Skills
- Experience with WMS (Warehouse Management Systems).
- Exposure to AI-driven logistics or fulfillment tools.
- Knowledge of lean operations or process optimization.
- Experience in jewelry or retail e-commerce operations.
- Basic SQL/reporting knowledge for operational data extraction.