Job Purpose To handle optical billing, order processing, product delivery, and customer coordination while ensuring accurate billing and timely delivery of spectacles, lenses, and other optical products.
Key Responsibilities
- Prepare accurate bills for optical products and services.
- Receive and verify customer orders and prescriptions.
- Coordinate with the optical team for order processing and completion.
- Check spectacles and optical products before delivery.
- Ensure the correct product is delivered to the correct customer.
- Inform customers when their orders are ready for collection.
- Handle cash, card, UPI, and other payment transactions accurately.
- Maintain billing records, delivery records, and order status.
- Handle customer queries related to billing, orders, and delivery.
- Coordinate with the laboratory and other departments regarding pending orders.
- Follow up on delayed or pending orders and update customers.
- Maintain proper records of delivered and pending products.
- Support stock verification and report billing or delivery discrepancies.
- Ensure proper customer service and a qualified experience.
- Follow hospital/optical department policies and procedures.