ABOUT OOLIO:

Oolio is a leading B2B SaaS platform transforming how hospitality venues operate and grow. Trusted by more than 22,000 venues, we power mission-critical POS, payments, online ordering, kiosks, loyalty, kitchen management, and real-time insights — all within one connected ecosystem.

We are building the operating system for modern hospitality — simplifying complex operations, accelerating service, and unlocking smarter, data-driven decisions. Built by hospitality professionals with decades of industry experience, we understand the realities of every shift, every service rush, and every guest interaction. From cafés and quick-service restaurants to pubs, multi-site groups, and stadiums, Oolio enables venues to operate seamlessly at scale.

With next-business-day settlements, powerful third-party integrations, and 24/7 real human support, we go beyond software — we become long-term partners in growth.

As a rapidly scaling product-led organisation, we’re shaping the future of hospitality technology.

We build the technology backbone that powers modern hospitality businesses to perform, compete, and thrive at scale.

ROLE SUMMARY

At Oolio, the Operations Specialist plays a key role in delivering a seamless customer experience across the end-to-end onboarding and implementation lifecycle of our POS ecosystem — from initial handover and configuration through training, go-live, and post-launch stabilization.

You will work closely with Customers, Sales, Customer Success, Product, and Engineering to understand customer requirements, configure the Oolio platform, coordinate implementation activities, and ensure a smooth and successful launch.

This is a hands-on, customer-facing technology operations role for someone who enjoys solving problems, working with SaaS products, managing multiple implementations, and taking ownership of customer outcomes. You will be involved in menu building, system configuration, testing, customer training, go-live support, and issue resolution.

You will independently manage assigned implementations, translate business and operational requirements into practical system configurations, coordinate cross-functional activities, identify and resolve issues, and ensure customers are fully prepared to use Oolio effectively in their day-to-day operations.

Note:



This is not a traditional back-office, BPO, administrative, facilities, or sales-operations role. We are looking for a technology-oriented operations professional, preferably with experience in POS, hospitality technology, restaurant technology, retail technology, payments, SaaS, or similar customer-facing technology environments.

RESPONSIBILITIES

- Own the end-to-end onboarding and implementation of assigned customers, from Sales handover through configuration, testing, training, go-live, and post-launch stabilization.
- Understand customer requirements, business workflows, and operational processes, and translate them into appropriate Oolio product configurations.
- Build and configure customer menus, products, categories, pricing, taxes, modifiers, variants, combos, availability, and POS workflows, ensuring accuracy and readiness for go-live.
- Configure and support POS workflows, ordering flows, payments, integrations, printers/stations, devices, and other components of the Oolio ecosystem.
- Perform functional testing, validate configurations and integrations, identify implementation risks, and ensure issues are resolved before go-live.
- Conduct customer training and demonstrations, coordinate go-live activities, and provide hands-on support during the initial stabilization period.
- Investigate and resolve customer and product-related issues, working closely with Product, Engineering, Customer Support, and third-party integration partners where required.
- Reproduce, document, and escalate technical issues and product defects with clear business context, while driving issues through to resolution.
- Manage multiple customer implementations and priorities simultaneously, ensuring timelines, quality, SLAs, and customer expectations are consistently met.
- Maintain accurate customer, configuration, implementation, and issue documentation, including SOPs, checklists, playbooks, and knowledge materials.




- Identify recurring issues, operational bottlenecks, and opportunities for process improvement, automation, and improved customer experience.
- Work closely with Sales, Customer Success, Product, Engineering, and Customer Support to ensure smooth customer handovers, successful implementations, and long-term customer outcomes.

REQUIREMENTS:

- Role: Operations Specialist - (final role/title will depend on candidate experience, credentials and interview outcomes)
- Experience: 2 – 8 Years in Customer Operations, Customer Onboarding, Implementation, POS Operations/Support, Technical Support, Service Delivery, SaaS Operations, Hospitality Technology, or a related technology setting.
- Education: Preferred – B.Tech/B.E/M.Sc/MCA/MBA or any relevant Bachelor's/Master's degree.

Other Requirements:

- Experience in POS, SaaS, hospitality technology, restaurant technology, retail technology, payments, or similar customer-facing technology environments is highly preferred.
- Hands-on experience in customer onboarding, implementation, POS/system configuration, menu building, deployment, training, or technical/product support.
- Good understanding of POS workflows, menu management, pricing, taxes, modifiers, payments, devices, and third-party integrations.
- Ability to understand customer requirements and translate them into effective system configurations and implementation solutions.
- Strong troubleshooting and problem-solving skills, with the ability to investigate issues and drive them to resolution.
- Comfortable working with Product and Engineering teams on technical issues, integrations, product defects, and customer requirements.
- Strong customer-facing communication and stakeholder management skills, with the ability to explain technical concepts clearly.
- Ability to manage multiple customer implementations, priorities, and deadlines with strong attention to detail.
- Strong ownership mindset, with the ability to independently manage customers from onboarding through go-live and stabilization.
- Comfortable working in a fast-paced, high-growth SaaS environment with global customers and cross-functional teams.
- Proactive approach to identifying operational issues, recurring problems, and opportunities for process improvement.

📌 Operations Specialist (Hyderabad)
🏢 Oolio
📍 Hyderabad