- Manage daily operations of multiple restaurant outlets.
- Monitor sales, food cost, labour cost, inventory, and profitability.
- Ensure SOPs, food safety, hygiene, and service standards are maintained.
- Lead and manage Store Managers and outlet teams.
- Review daily/weekly MIS and operational reports.
- Control wastage, inventory, and operational expenses.
- Coordinate with HR, Finance, Purchase, Kitchen, and Marketing teams.
- Handle customer concerns and improve overall customer experience.
- Conduct regular outlet visits, audits, and performance reviews.
- Support new outlet openings and implementation of operational processes.