Profile Responsibilities
Customer Satisfaction
- Understanding factors influencing customer satisfaction & dissatisfaction
- Monitoring RSI & CSI to identify changes in customer preferences
- Identify opportunities for improving customer satisfaction
- Benchmarking RSI and CSI
Supplier Management
- Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
- Reviewing Vendor performance and taking corrective actions to ensure timeliness and quality of supplies
Customer Interaction
- Participating in the Development of Customer or Channel Specific Marketing Strategies
- Customer Relationship Management
Contract Management
- Knowledge of Contractual terms and conditions, Contract terminology • Preparation of Contract documents
- Monitor performance against contracts
MIS
- Timely and accurate reporting of Departments performance
Customer Understanding
- Developing an intimate knowledge of shoppers Attitudes and Behavior
Safety
- Knowledge and operation of Fire Equipment
- Ensure secure practices in Mall
Contact Person
Aasma Shaikh
[email protected]
📌 Operations Executive - Mumbai
🏢 SG Oasis
📍 Mumbai