About Us

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

Link - https://www.gomoder.com/about-moder

Role Summary

Lead Operational Risk Management activities across governance, policy management, risk assessments, issue management, controls oversight, portfolio risk management, and risk analytics. Drive KPI/KRI/KCI governance, manage the Operational Risk Book of Work, and translate risk events, control weaknesses, audit findings, emerging risks, and regulatory requirements into effective remediation strategies that reduce operational risk exposure and strengthen the overall risk framework.

Key Responsibilities

- Lead operational risk governance, policy implementation, and enterprise risk management practices.
- Conduct and challenge Risk and Control Self-Assessments (RCSAs), control effectiveness reviews, and risk assessments.
- Identify, assess, monitor, and report operational risks, control gaps, emerging risks, and key risk trends.
- Manage and oversee operational risk portfolios, including portfolio-level risk reporting and concentration risk analysis.
- Design, monitor, and validate KPI, KRI, and KCI frameworks and associated reporting.
- Own and manage the end-to-end Issue Management Lifecycle, including issue identification,



assessment, remediation planning, validation, closure, and sustainability reviews.
- Translate incidents, audit findings, regulatory observations, control failures, and risk assessment results into actionable remediation plans.
- Track, validate, and ensure timely closure of corrective actions while maintaining sustainable risk reduction.
- Develop executive dashboards, management reporting, and risk analytics to support strategic decision-making.
- Review, interpret, simplify, and implement policies, standards, procedures, and governance requirements.
- Perform policy analysis and convert complex regulatory and business requirements into actionable operational processes.
- Conduct control testing, risk and control matrix validation, risk-control mapping, and control effectiveness reviews.
- Leverage business analytics and reporting tools to identify trends, root causes, emerging risks, and business insights.
- Partner closely with business leaders, Risk, Compliance, Audit, and Operations teams to strengthen risk culture and accountability.
- Lead, mentor, and develop team members while fostering a high-performance, collaborative work environment.

Required Qualifications

- 7+ years of experience in Operational Risk Management, Risk Governance, Controls Management, Internal Audit, Enterprise Risk Management, or related disciplines.
- Strong knowledge of operational risk frameworks, issue management, RCSAs, controls testing, governance, and risk reporting.




- Deep understanding of Operational Risk and its distinction from Credit Risk, Market Risk, Liquidity Risk, Financial Risks, and Non-Financial Risks.
- Experience in policy development, governance frameworks, remediation management, and risk oversight programs.
- Strong knowledge of KPI, KRI, and KCI design, monitoring, validation, and reporting.
- Experience managing risk remediation portfolios and issue management programs.
- Proven ability to perform data-driven risk assessments, trend analysis, root cause analysis, and statistical analysis.
- Solid analytical, critical thinking, stakeholder management, and communication skills.
- Proficiency in Excel, Power BI, Tableau, SQL, Alteryx, or similar analytics and reporting tools.
- Experience within Mortgage Banking, Mortgage Operations, Lending, Servicing, or related financial services environments preferred.
- People management experience with demonstrated success leading, coaching, and developing teams.
- Ability to manage multiple priorities and deliver high-quality work within aggressive timelines and established SLAs.
- Demonstrated adaptability, learning agility, and resilience in fast-paced and dynamic environments.
- Ability to communicate complex risk concepts effectively to senior leadership, executives, regulators, and cross-functional stakeholders.
- Portfolio Risk Management and concentration risk analysis.
- Advanced business analytics and data visualization capabilities.
- Statistical analysis and quantitative risk assessment techniques.
- Risk and Control Matrix (RCM) validation and control mapping.
- Policy interpretation, simplification, and operationalization.
- Mortgage industry risk and operational process expertise.
- Expertise in governance, audit remediation, and regulatory compliance programs.
- Experience supporting enterprise-wide risk transformation initiatives.

📌 Operational Risk Manager (Bengaluru)
🏢 Moder
📍 Bengaluru