- Manage the day-to-day hotel rooms operations.
- Supervise Front Office, Reception and Housekeeping teams.
- Monitor room occupancy, sales, revenue and booking conversion.
- Manage OTA bookings, PMS and Channel Manager.
- Ensure rooms are clean, ready and available on time.
- Handle guest complaints and service issues effectively.
- Monitor staff attendance, discipline, performance and duty schedules.
- Ensure proper implementation of SOPs and service standards.
- Control operational expenses and minimize wastage.
- Prepare and submit daily operational, sales and occupancy reports.
- Coordinate with maintenance and other departments.
- Take responsibility for achieving occupancy,