Roles and Responsibilities :
- Provide email and chat support to customers, resolving their queries and concerns in a timely manner.
- Process customer requests, respond to emails, and update records accurately using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
- Maintain a high level of professionalism and adhere to company policies while interacting with customers.
Job Requirements :
- 1-4 years of experience in non-voice customer service roles (email/chat).
- Robust understanding of chat processes, including processing multiple conversations simultaneously.
- Excellent communication skills for effective interaction with customers via email/chat.
- Ability to work independently with minimal supervision.
📌 Non Voice Customer Care Executive (Mumbai)
🏢 Bhanix
📍 Mumbai