Key Responsibilities

A. Outbound Consumer Calling

 Make outbound calls against NDR / delivery-risk leads assigned through the system.

 Contact customers promptly once a calling trigger is generated.

 Understand the customer's intent regarding shipment acceptance.

 Confirm whether the customer is willing to receive the shipment.

 Identify reasons behind previous unsuccessful delivery attempts.

 Encourage genuine customers to accept reattempt delivery wherever possible.

B. Address Verification

Verify the customer's delivery details including:

 Customer name

 Mobile number

 House / Flat number

 Street / Road

 Building / Society

 Area / Locality

 Nearby landmark

 City

 State

 PIN code

Identify incomplete or incorrect addresses and capture corrected information accurately in the system.

C. Delivery Intent Verification

Categorize customer intent into appropriate disposition such as:

 Customer wants delivery

 Customer wants delivery reattempt

 Customer unavailable currently

 Customer requests delivery on another date

 Customer refuses shipment

 Customer claims order cancelled

 Customer says order not placed

 Wrong contact number

 Address incorrect / incomplete

 PIN code incorrect

 Customer shifted from address

 Duplicate order





 Other genuine customer concern

D. NDR Resolution

Based on customer confirmation, update the appropriate action:

Reattempt Delivery

 Customer confirms acceptance.

 Address and PIN code verified.

 Customer availability confirmed.

 Preferred delivery instruction captured.

RTO

 Customer explicitly refuses.

 Customer confirms cancellation.

 Wrong order / order not placed.

 Customer unreachable after defined calling attempts and SOP conditions are met.

 Shipment cannot be serviced due to genuine address/serviceability issues.

E. Accurate System Updates

Every calling attempt must be recorded with:

 Date

 Time

 Call status

 Call disposition

 Customer response

 Corrected address, if applicable

 Corrected PIN code, if applicable

 Reattempt instruction

 RTO recommendation

 Number of delivery attempts

 Number of calling attempts

 Executive remarks

Remarks should be explicit enough for the courier / operations team to take the next action without requiring additional clarification.

Pay: ₹10,029.42 - ₹15,000.62 per month

Ability to commute/relocate

- Gurugram, Haryana (Gurugram): Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 NDR Executive (Gurugram)
🏢 QuickShift
📍 Gurugram