Key Responsibilities

1. Lead Generation & Nurturing

- Identify and develop potential international customers through various sources.
- Nurture existing leads through email, calls, WhatsApp and other professional communication channels.
- Understand customer requirements and maintain regular follow-ups.
- Build a strong and active international sales pipeline.

2. Customer Communication

- Communicate professionally with international customers and prospects.
- Respond promptly to customer enquiries and product-related requirements.
- Understand customer needs and coordinate internally for appropriate solutions.
- Maintain skilled and long-term relationships with prospects.

3. Lead Qualification

- Qualify leads based on customer requirement, product interest, potential volume, market and business opportunity.
- Identify genuine business opportunities from the available lead database.
- Maintain accurate lead status and follow-up records.
- Ensure timely movement of leads through different stages of the sales funnel.

4. Sales Conversion & Follow-up

- Conduct regular follow-ups with prospects to move opportunities towards business closure.
- Share product information, company presentations, quotations and other relevant information as required.
- Coordinate with the International Sales team for samples, quotations, technical information and commercial discussions.
- Follow up on samples and enquiries until the next stage of conversion.

5. International Market Support

- Support the International Sales team in developing customers across USA, Europe, Middle East, Africa,



Asia and other international markets.
- Research potential pharmaceutical manufacturers, distributors and customers.
- Maintain customer and market information in the CRM.
- Monitor customer responses and identify opportunities for further engagement.

6. CRM & MIS

- Maintain accurate records of leads, calls, emails, follow-ups and customer interactions.
- Update CRM/Zoho regularly.
- Prepare daily/weekly lead-nurturing MIS and follow-up reports.
- Track lead conversion and identify reasons for lost or inactive leads.

7. Internal Coordination

- Coordinate with Sales, Technical, Customer Care, Export Documentation and other internal teams.
- Ensure timely communication of customer requirements to the concerned team.
- Support the sales team in converting qualified leads into active business opportunities.

Required Skills Must-Have Skills

- Excellent verbal and written communication skills
- Strong convincing and selling ability
- Good customer handling skills
- Strong follow-up and lead-nurturing skills
- Positive and confident personality
- Good negotiation and objection-handling skills
- Ability to communicate professionally with international customers
- Good MS Excel and MS Office knowledge
- Ability to work with CRM/Zoho or similar systems

Preferred Skills

- International sales / export sales exposure
- Pharma/API/Excipients industry knowledge
- Experience with B2B customers
- Experience handling international leads
- Knowledge of email communication and professional business drafting
- Exposure to USA / Europe / Middle East / Africa / Asia markets

📌 Medical Representative (Nagpur)
🏢 Nitika Pharmaceutical Specialities
📍 Nagpur