Job Summary

Owns the job file and also has responsibility for creating and updating relevant documentation and Customer Invoices in the system.

The role is responsible for executing Air Export and Import operational and financial activities for Maersk Own Controlled Air (MOCA) in line with Maersk standards and established processes. The position involves managing end-to-end shipment activities, order management, system updates, shipment visibility, revenue and cost recognition, customer billing, and exception management. The role requires solid attention to detail, accuracy, SLA adherence, financial controls, and effective stakeholder coordination.

Responsibilities

- Managing end-to-end Air Export and Import operations, including booking, documentation, milestone updates, manifesting, handover, and cargo release.

- Creating and maintaining accurate Sales Orders (SO) and Purchase Orders (PO) within defined timelines.

- Maintaining accurate shipment details, contracts, rates, tariffs, and other mandatory system information.

- Monitoring shipment milestones and providing timely shipment visibility to relevant stakeholders.

- Identifying and proactively communicating shipment delays, exceptions, and potential operational risks.

- Ensuring adherence to defined SOPs, SLAs, regulatory requirements, and operational controls.

- Investigating and resolving operational exceptions and delays within agreed timelines.

- Managing customer invoicing accurately and within defined timelines, ensuring alignment with contracts, rates, tariffs, and customer requirements.

- Ensuring accurate revenue recognition, cost accruals, and SO-PO correlation.

- Performing system checks, reconciliations, and discrepancy resolution to maintain financial and operational accuracy.

- Supporting billing queries and customer or internal disputes through investigation, resolution, and appropriate corrective actions.





- Identifying recurring billing and financial issues and supporting Root Cause Analysis (RCA) and corrective action plans.

- Maintaining accurate operational and financial trackers, reports, and performance data.

- Monitoring process performance against agreed productivity, quality, accuracy, timeliness, SLA, and compliance requirements.

- Identifying performance gaps, exceptions, and risks and proactively communicating them to relevant stakeholders.

- Providing regular updates on operational and financial issues and supporting RCA and corrective actions.

- Acting as an operational and financial subject-matter contact for assigned processes and issues.

- Building effective working relationships with global and regional stakeholders to ensure timely resolution of operational and financial matters.

- Partnering with business teams to develop RCA and action plans for recurring issues impacting service performance.

- Ensuring adherence to Maersk processes, controls, governance, and compliance standards.

Qualifications

- Graduate or equivalent qualification.

- 3-5 years of relevant experience in freight forwarding, preferably in Air Export and/or Import operations.

- Experience handling global air-freight customers is preferred.

- Good understanding of Air Freight operations and basic FinOps processes.

- Strong knowledge of shipment documentation, order management, billing, and operational processes.

- Good analytical and problem-solving skills, including experience with reconciliations and Root Cause Analysis.

- Strong attention to detail with a high focus on accuracy and timely execution.

- Good communication and stakeholder management skills.

- Ability to manage multiple activities while adhering to defined SLAs and deadlines.

- Proficiency in MS Excel.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Maersk Owned Controlled Operations Specialist (Mumbai)
🏢 APM Terminals
📍 Mumbai