Job Summary

This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.

Full time

Responsibilities

- Coordinates complex shipment scheduling, carrier bookings, and freight documentation across assigned transportation lanes, confirming accuracy and compliance with established operational procedures and service level standards

- Resolves moderately complex carrier service issues, delivery exceptions, and freight discrepancies, applying working knowledge of logistics procedures and escalating unresolved issues to senior team members

- Monitors open shipment status, transit performance, and delivery commitments across assigned lanes, surfacing delays, variances, and service risks to operations leadership for timely resolution

- Maintains accurate, audit-ready logistics records including bills of lading, proof of delivery, carrier correspondence, and freight cost documentation across assigned transportation workflows

- Compiles operational performance data, shipment activity summaries, and carrier scorecard inputs that support logistics reporting and continuous service improvement initiatives

- Guides junior operators through procedural coaching, documentation standards reinforcement, and knowledge sharing that build logistics execution capability across the team





Requirements

- High School Diploma/GED or equivalent experience required

- Associates degree in logistics, supply chain, transportation, business administration, or a related field, or equivalent experience preferred

- 3+ years of experience in logistics operations, transportation coordination, shipment tracking, customer service operations, or a related field required

- Fluent English communication skills, both written and verbal - must have

- Fluent Hindi communication skills, both written and verbal - must have

- Willingness to work in rotational shifts, including 9:00 AM - 6:00 PM and 11:00 AM - 8:00 PM, Monday-Saturday

- Fully in office availability required

- Certification in Certified Supply Chain Professional CSCP, Certified Logistics, Transportation and Distribution CLTD, Certified in Planning and Inventory Management CPIM, or equivalent certification preferred

Affiliated Companies

Affiliated Companies: World Courier (India) Private Limited

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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