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Job Title: Senior Executive Job Family

Job Purpose: The purpose of the role is timely completion of assigned tasks with quality and work on areas of improvement.

The role involves implementing process efficiencies and improving outcomes. The position requires collaboration with teams and stakeholders to ensure accurate, timely deliverables while upholding operational and quality standards

͏ Job Duties and Responsibilities:

1. Ensure timely completion of tasks to meet project and functional objectives.
2. Implement tools or methods as shared by the organization to streamline operations and minimize delays within their area of work.
3. Ensure compliance with regulatory standards as applicable.
4. Adhere to quality standards and contribute to improve them
5. Prepare documentation, reports, or presentations, as per quality standards.
6. Contribute to recent ideas and process improvements.
7. Proactively resolve operational issues to ensure continuity and minimal disruptions.
8. Collaborate with leads and peers to ensure tasks are completed on time
9. Coordinate effectively within team to enhance communication and outcomes.
10. Participate in training programs to enhance expertise and share knowledge to support team development.

͏ ͏ ͏ · Should be MCA/BCA/ Diploma in IT/B.E. · Provide support, maintenance, capacity planning etc.



for all of these (including hardware and software Microsoft operating system for workstations/ laptops, Mac laptops other portable / Lighter Laptops.

· All patches, bug fixes, latest version control etc. for all existing as well as new versions of OS for all assets like laptops, desktops, blackberry’s, iPads, iPhones, Mac devices, Androids.

· Manage, Maintain and Support AV/VC infrastructure (including but not limited to PRI line, BRI line, network link etc.) proactively at all Company locations to provide a seamless meeting/ conferencing experience.

· Troubleshoot problems with Laptop Hardware (escalate to partner) and OS

· Application support – Desk side for business applications

· L1 on end user Network connectivity issues

· Skills to provide Remote support on Phone or through tool

· Support for the Critical end users

· Proactively checking all the IT assets of VIP users (frequency is once in a month)

· Support for mail client on the desktops/Laptops.

· Perform IMAC activities.

· Backup and restore user's data in case of replacement of device.

· Escalate complex problem to appropriate support specialists

· Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).

📌 Location Engineer 1 (Coimbatore)
🏢 Wipro
📍 Coimbatore