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If you thrive in a fast-moving, innovation-driven workplace, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,** our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for the role of Lead Analyst– SAP Fieldglass SOW Management.

Work location: Bangalore (work from office)

The SAP Fieldglass SOW Management SME is responsible for supporting end-to-end Statement of Work (SOW) operations within SAP Fieldglass, including SOW administration, drafting support, milestone management, invoice resolution, compliance governance, and stakeholder support. The role serves as a functional expert, ensuring accurate and timely execution of SOW engagements while maintaining adherence to procurement policies, contractual obligations, and operational controls.

Key Responsibilities

SOW Lifecycle Management

- Execute end-to-end SOW lifecycle activities, including creation, amendments, renewals, extensions, change orders, budget modifications, and closures. [Field Glass - 4B | Word]
- Review SOW requests for completeness, compliance, and policy adherence.
- Validate scope, deliverables, timelines, commercial terms, funding allocations, and resource requirements.
- Ensure timely processing of SOW transactions within established SLAs.
- Maintain accurate documentation, approvals, and audit trails within SAP Fieldglass.
- Support resolution of complex SOW-related operational issues and escalations.

SOW Drafting & Governance Support

- Support stakeholders in drafting and reviewing Statements of Work.
- Validate deliverables, milestones, payment schedules, acceptance criteria, and commercial terms.
- Ensure alignment with Master Service Agreements (MSAs) and procurement governance requirements.
- Identify documentation gaps and coordinate with stakeholders to obtain required information.
- Promote consistency and adherence to SOW templates and standards.





Milestone Management

- Monitor milestone planning, tracking, validation, approval, and closure activities.
- Review milestone submissions and supporting documentation.
- Validate milestone completion against agreed deliverables and acceptance criteria.
- Track milestone performance against timelines and contractual commitments.
- Escalate milestone delays, delivery risks, and approval bottlenecks.
- Ensure milestone approvals support invoice processing and payment activities.
- Generate milestone status reports and operational insights.

Invoice Management & Resolution

- Review and validate invoices against approved SOWs, milestones, funding limits, and contractual terms.
- Investigate invoice discrepancies, payment exceptions, and billing disputes.
- Partner with Finance, Accounts Payable, Procurement, Suppliers, and Business Stakeholders to drive timely resolution.
- Monitor invoice aging and follow through to closure.
- Support invoice approvals and compliance reviews.
- Assist with reconciliation, audit requests, and financial reporting activities.

Stakeholder Support & SME Advisory

- Serve as the SAP Fieldglass SME for SOW operations and services procurement processes.
- Provide guidance on workflows, approvals, milestone governance, and invoicing requirements.
- Support operational escalations and issue resolution.
- Deliver process walkthroughs, training support, and knowledge-sharing sessions.
- Maintain SOPs, process documentation, and knowledge repositories.

Compliance, Reporting & Continuous Improvement

- Ensure compliance with procurement policies, governance standards and audit requirements.
- Support internal and external audit activities.

- Monitor KPIs including:

- SOW Processing Accuracy

- SLA Adherence

- Milestone Completion Rate

- Invoice Resolution Turnaround Time

- Compliance Scores
- Conduct root cause analysis for recurring issues.
- Support process automation and SAP Fieldglass enhancement initiatives.
- Drive continuous improvement and standardization efforts.

Required Skills & Competencies

Functional Expertise

- SAP Fieldglass Services Procurement
- Statement of Work (SOW) Management
- SOW Drafting Support
- Milestone Management
- Invoice Validation & Resolution
- Contract Administration
- Services Procurement Operations
- Supplier Coordination

Technical Skills

- SAP Fieldglass
- SAP Ariba
- Coupa




- Beeline / Magnit / VNDLY (Preferred)
- SAP / Oracle / Workday ERP Platforms
- Advanced Microsoft Excel
- Power BI / Tableau

Behavioral Competencies

- Strong analytical and problem-solving skills
- Attention to detail
- Stakeholder management
- Communication and presentation skills
- Process improvement mindset
- Ability to manage multiple priorities

Qualifications

- Bachelor's Degree in Business, Commerce, Finance, Procurement, Supply Chain, Operations, or related field.
- 8-10 years of overall experience in Services Procurement, Procurement Operations, Contract Administration, Vendor Management, or Workforce Management.
- 3-5 years of hands-on SAP Fieldglass Services Procurement / SOW Management experience.

- Demonstrated expertise in

- SOW Lifecycle Management
- Milestone Tracking & Governance

- Invoice Resolution
- Compliance & Audit Support

- Stakeholder Management
- SAP Fieldglass Certification preferred.
- Lean Six Sigma Green Belt preferred

Why join Genpact?

- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Lead Analyst - SAP Fieldglass SOW Management (Bengaluru)
🏢 Genpact
📍 Bengaluru