Experience: Minimum 7 years in complex enterprise IT infrastructure
Education: BE / B.Tech / MCA / M.Sc in relevant disciplines
Core Qualifications & Certifications
- Network Track: Advanced CCNP / CCIE or equivalent certifications. Deep expertise in complex WAN/LAN architectures, enterprise routing, switching, and security solutions.
- Systems Track: Relevant enterprise server/virtualization certifications with advanced hands-on expertise in complex compute environments.
- Technical Leadership: Proven track record in complex incident resolution, infrastructure planning, andRoot Cause Analysis (RCA).
Key Responsibilities
- Act as the technical escalation lead during the 16x6 window for high-severity incidents.
- Drive end-to-end troubleshooting, resolution, and comprehensive RCA for critical production outages.
- Plan and oversee complex infrastructure upgrades, maintenance windows, and DR testing/failovers.
- Ensure all infrastructure designs and operational practices strictly adhere to Cisco operational and security standards.
- Mentor L2 engineers and improve operational efficiency through knowledge sharing and process optimization.