Job Title: L2 Techno-Functional Support Newgen DMS / iBPS

Location: Navi Mumbai

Experience: 9+ Years

Grade Band: J5/J6

Qualification: BSE IT, BE/B.Tech/BCA with IT/Computer Science

Resource Type: Techno-Functional

Role: L2 Techno Functional, Client and Vendor Management

Mandatory / Primary Skills & Technologies

Knowledge and Experience in supporting Newgen Product Suite (iBPS-Omniapp, OmniDocs, OmniScan 5.0, Classificator, BAM)

Knowledge of SQL, PL/SQL and Core Java

Techno-functional support experience

Client and Vendor Management skills

Project Management skills

Brief of the Role

Document Management System / Newgen Product Suite (iBPS-Omniapp, OmniDocs, OmniScan, BAM, Clasificator) Techno Functional Support, Client and Vendor Management. Project Management Skills. Troubleshooting of day to day issues in DMS, Testing & Implementing bug fixes.

Coordination with business and all other stakeholders to develop the changes/customization in the business rules like changing values for already configured parameter,



Current schemes of existing product including JSP files, JAR files, Procedures etc. as per the business requirement.

Create new reports / Resolve reports related Issues in BAM.

Coordinate with business vertical/bank, Internal teams (such as Infra, Security, core team), outsource data entry vendors on occurrence of any issues as well as to deploy any CRs in UAT/production environments.

Strong analytical knowledge to find out the gaps / RCA of any issues.

Job Responsibilities

DMS SBAO Application Techno Functional Support (L2 Technical Support to Branches, RPUs) management.

Troubleshooting of day to day issues in DMS.

Testing & Implementing bug fixes.

Deploy any CRs in UAT/production environments.

Coordination with Infra team for VA patching, OS and DB patching etc.

Client and Vendor Management.

Will be leading a team of 5+ Members.

Certification

Optional Certification: SQL, PL/SQL, JAVA

📌 Techno-Functional Support - Newgen DMS / iBPS - BFSI - Navi Mumbai
🏢 Uni-eservices u0026 Hr Solutions
📍 Navi Mumbai