Experience: Minimum 5 years in enterprise IT infrastructure
Education: BE / B.Tech / MCA / M.Sc in relevant disciplines
Core Qualifications & Certifications
- Network Track: CCNP (Enterprise/Security) or equivalent certification. Hands-on experience with routing/switching, network security, Cisco Catalyst Center (DNAC), and SD-Access (SDA) / non-SDA environments.
- Systems Track: Proven experience in server administration, enterprise virtualization (VMware/Hyper-V), and compute infrastructure.
Key Responsibilities
- Manage day-to-day Day-2 operational support and continuous infrastructure monitoring.
- Handle initial incident triage, system administration, and first-line troubleshooting across Network, Security, Server, and Virtualization systems.
- Execute standard changes, planned maintenance, and patch updates during designated operational windows.
- Assist L3 engineers during Disaster Recovery (DR) testing and complex production issues.
- Document shift handovers, operational workflows, and knowledge base articles.